Ratings based on 982 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The location of this hotel is easy access from the interstate with restaurants in walking distance and Walmart. While the stay met our needs, the hotel looked a bit tired. The room was dusty and the carpet needed cleaning. The pool area was very relaxing in a nice sun room. The rinsing shower in the pool area was not working. The hot tub temperature was good although the jets didn’t function properly and the timer didn’t work. I felt safe and would stay again.
by A verified traveler
Posted 2 Jun 2024
Finding room was confusing. Dude at deskwasmt rude but it was almost like he figured i had been there before and knew the place. Hand rail is literally falling off of the steps, not safe at all.
by A verified traveler
Posted 30 May 2024
Could clean more on the outside and in rooms
Comment from Hotel Management
31 May 2024 by Matt, GM, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 26 May 2024
It was horrible. The only good was the breakfast.
Comment from Hotel Management
31 May 2024 by Matt, GM, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Matt, GM, Hotel Management
Thank you for the positive rating.
by A verified traveler
Posted 20 May 2024
The property was not properly represented on the site at all. The photos did not match. I expressed concern at checkin. Had to switch rooms immediately because the air did not work, the second room did not lock or have a phone. The bed was tiny, and not a queen by any means, the sheets were stained. I requested a refund and was never contacted by the manager. We did not end up staying, checked out and booked a different hotel. I was concerned for safety as it appeared to be a location for drug deals and potential human trafficking. I took photos of everything. I know this was a non-refundable reservation but i think since it was not accurately represented that should be an exception. The outside is actually painted red, with.yellow and green trim and completely run down.
Comment from Hotel Management
21 May 2024 by Matt, GM, Hotel Management
Thank you for your comments. Even though the reservation was non-refundable we did refund 3 of the 4 nights, which was more than generous. Also, our building is not even close to being painted red with yellow and green trim.
by A verified traveler
Posted 5 May 2024
Clogged sink and mold in bathroom
Comment from Hotel Management
10 May 2024 by Matt, GM, Hotel Management
Thank you for the feedback. We will look into the issues that you raised.
by A verified traveler
Posted 28 Apr 2024
Property showed it age. It is clearly do for a make over. Caulking around tub showed mold. Electrical junction box in bathroom is rusty. A blind person could have done a better job painting the door frames. Beds and linens were clean. Staff was helpful.
Comment from Hotel Management
29 Apr 2024 by Matt, GM, Hotel Management
Thank you for the feedback. We will look into the issues that you raised.
by A verified traveler
Posted 28 Apr 2024
The property is a health hazard. I checked in with my elderly father, 7-month old baby and husband. The rooms we were given 114 & 116 both smelled off upon entry and when I looked at the ceiling there was black mold. I called the front desk they apologized and said they would move me to a newly renovated room. We moved all our belongings and again…black mold! I called my father and asked how his room was. He was having respiratory issues and I looked he had even worse black mold At this point alerted the front desk again and requested a refund which I have not yet been able to get. Working with Expedia to hopefully get a refund. The general manager Matt said only Expedia can refund…called Expedia and they said only the general manager has the power to refund…my husband went back to the general manager who denied there was any mold in his hotel. I know there is I have photographic proof, I suggest Expedia no longer works with this location and I will be reporting them to the city of Erie. Expedia customer support has escalated my case due to the health hazards present and photographic proof I provided them with. I will receive notification of my refund status within 24 hours. If there was an option here to post photos I would.
Comment from Hotel Management
29 Apr 2024 by Matt, GM, Hotel Management
Your husband was told to contact Expedia because it was a prepaid reservation and you paid them directly. When Expedia called the hotel, we told them to send an email request for the refund --- that is standard procedure. At this point your husband stormed back into the hotel. He called the head housekeeper a liar. I never even mentioned anything about the room. He demanded his "f-in" money immediately. He also threatened to come behind the desk and beat me up if he didn't get his money back right then. At this point we told him we were calling the police to remove him from the property. Our owner said he will provide a refund since you didn't stay. I also will file a police report regarding your husband threatening physical harm against myself.
by A verified traveler
Posted 25 Apr 2024
I have never been more appalled by the condition of.a hotel I stayed in. While the beds and bedding themselves were clean, one room reeked of cigarette smoke, the other pot. The pillows were inadequately small. The size of throw pillows, not standard bed pillows. There were holes in the bathroom wall. We ended up getting up at 5am and leaving early.
Comment from Hotel Management
25 Apr 2024 by Matt, GM, Hotel Management
Thank you for the feedback. In checking your reservations, both rooms were reserved as smoking rooms.
