Ratings based on 712 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Even with some help from Reception to try and order a supper from town, I failed to master the technology on my iPad! I was advised to wait and I would hear that delivery was on its way. After a very long time waiting in Reception, staff took pity on me and made a few phone calls on my behalf. It turned out that my order hadn’t gone through! By now it was late evening and I was very hungry. One of the Reception staff disappeared and came back with 2 croissants and butter, which went down very nicely with a cup of coffee in my room!
I was very grateful.
Comment from Hotel Management
16 May 2024 by Front Office , Hotel Management
Hello Beryl,We hope you got home safe and sound. Many thanks for choosing our hotel for your recent stay in Epsom. We do hope to see you back again soon.Kind regards
by A verified traveler
Posted 13 May 2024
Clean quiet stay
Comment from Hotel Management
14 May 2024 by Front Desk, Hotel Management
Thanks for the feedback!
by A verified traveler
Posted 12 May 2024
Hotel was clean and tidy, staff were so friendly! Nothing was too much trouble for them at any time of the day or night. Stunning setting next to the derby and very quiet. Buffet breakfast was lovely, huge and plenty of choice. Fresh and constantly being restocked. Will definitely be back!
Comment from Hotel Management
14 May 2024 by Front Desk, Hotel Management
Hi there Claire,Great to read that you enjoyed your stay with us here in Epsom. We hope to see you back again soon!Kind regards
by A verified traveler
Posted 6 May 2024
Excellent service and peaceful environment.
Comment from Hotel Management
6 May 2024 by Reception. , Hotel Management
Hi there, Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay with us and hope to see you again soon.Kind regards, Reception.
by A verified traveler
Posted 3 May 2024
Froendly staff, good clean facility
Comment from Hotel Management
6 May 2024 by Jess, Hotel Management
Dear Norman, Thank you for taking the time to review your recent stay with us. We hope to welcome you back again very soon for another 5/5 stay! Thank you Kind regards, Reception
by A verified traveler
Posted 2 May 2024
Second stay at this property, easy access to area, good parking. Quiet hotel on edge of Epsom downs.
Comment from Hotel Management
6 May 2024 by Jess, Hotel Management
Dear Adam, Thank you for taking the time to review your recent stay with us. We hope to welcome you back again very soon! Kind regards, Reception
by A verified traveler
Posted 24 Apr 2024
Very pleasant reception at check-in.
Early check-in, good breakfast.
Comment from Hotel Management
1 May 2024 by Tammy, Hotel Management
Thank you for your review, We are so glad you had a great stay with us!
by A verified traveler
Posted 9 Apr 2024
Property itself was a little on the older side but had great views.
Comment from Hotel Management
12 Apr 2024 by Tammy, Hotel Management
Thank you for taking time to submit your review and that you enjoyed our fabulous location and views of the Downs.
by A verified traveler
Posted 20 Mar 2024
Excellent position
Comment from Hotel Management
23 Mar 2024 by Jess, Hotel Management
Dear Lynda, Thank you so much for taking the time to review your recent with us. We hope to welcome you back again very soon! Thank you Kind regards, Reception
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Front Office , Hotel Management
Thanks William, see you again soon!
