Ratings based on 7 Verified Reviews
3.1 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
.
by A verified traveler
Posted 3 Mar 2024
No e
Comment from Hotel Management
6 Mar 2024 by HSE, Hotel Management
Thank you
by A verified traveler
Posted 17 Oct 2022
Safe clean place to stay, the Wi-Fi could do with an upgrade.
by A verified traveler
Posted 4 May 2022
The food and ambience were good, but the service was slow and unsatisfactory.
Comment from Hotel Management
4 May 2022 by Reservations Officer, Hotel Management
Hello Temilade, thank you for taking the time to write out your experience, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We hope to see you again.
by A verified traveler
Posted 1 May 2022
The service is slow
Comment from Hotel Management
3 May 2022 by Reservations Officer, Hotel Management
Hello Natascha, thank you for taking the time to get in touch. I’m sorry to hear that your experience with us wasn’t good. We try hard to make every experience positive, but sometimes we miss the mark.
Thank you for letting me know about the poor service. I’m going to talk to our team and fix this. Please know that this is not normally how we do business. We want all customers to feel welcome and appreciated, and we’re sorry that this didn’t happen for you.
We’d love a chance to make this right, so we hope you’ll consider us again. Thank you again for bringing this to our attention.
by A verified traveler
A good place to stay in Enugu
Posted 28 May 2019 on HotelsGood location. The quality of the room/hotel amenities is unimpressive, yet better than most in the area. The staff is courteous.
Comment from Hotel Management
1 Jun 2019 by Reservations Manager, Hotel Management
Thanks a great deal for taking time to review our facility.
Mark that what you met in the hotel during your last visit, be it in cleanliness, smiley reception, and it's epic proximity to everything you need, is a collective effort to make sure that your great experience is not just a one-off but an all -time experience.
Your observation and inputs are not left out because we read, value and act on them.
We are sure that your next visit would confirm these promises even better.
Yours in Hospitality.
Emmanuel Okon.
Reservations Manager.
by A verified traveler
Avoid this place
Posted 17 Jan 2024 on HotelsThe rooms are old and dirty, no internet in the premises. I had a ossue with them and couldnt fix it because the manager wasn't there. This place must be locked down or renovated. I'll never come back there and recommend it.
The receptionists need some training becUse unprofessional.
