Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Don’t let pic of this hotel fool you.
Comment from Hotel Management
4 Jun 2024 by Hotel City Express Plus, Hotel Management
Were sorry to hear that your expectations werent fulfilled, We are looking to improve our commodities and to better your experience during your stay
by A verified traveler
Posted 28 May 2024
Location could be better. Room wasn’t ready when we got there at 6 pm. Breakfast is not the best.
Comment from Hotel Management
4 Jun 2024 by Hotel City Express Plus, Hotel Management
Due to high season a very high demand sometimes our rooms are not ready at a hoped time, however we advice you to stay again with us and let us know about your inconveniences to be able to work something out together and better your experience here with us.
by A verified traveler
Posted 26 May 2024
My car was hit on the passenger door side. A long streak from beginning to end. This happened in the parking lot next to the hotel, the hotel uses it as an overflow parking. They said they have signs that say they’re not responsible for any damages to vehicles, and don’t have cameras go check. The manager Edward Acevedo didn’t want to talk to me or return my calls. Left him a voicemail. The staff in the hotel would not take my calls. I called over 30 times in a span of 2hrs. The staff left me on hold for 30mins and then hanged up. They just stop taking my calls and No one ever reached out. Manager Edward Acevedo. Terrible job.
Comment from Hotel Management
4 Jun 2024 by Hotel City Express Plus, Hotel Management
Were sorry to hear about your experience,we hope to make up for the whole situacion and for you to let us redeem ourselves and give you the best service we may offer!
by A verified traveler
Posted 12 May 2024
Muy buen servicio y la atencion y el desayuno muy riquisimo,
Muy bonita vista al mar.
Comment from Hotel Management
21 May 2024 by ., Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing you feedbackIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been sharedWe hope to welcome you again soon
by A verified traveler
Posted 5 May 2024
Overall everything was great, just some minor inconvenients.
The parking area is extremely tiny and limited to certain amount of cars, and its very annoying to get the staff to let you go in or out of the parking lot especially at very late hours.
The restaurant prices aren’t good, you get very little food and medium quality for what you pay. I’ll recommend to eat elsewhere but not in the restaurant.
Personally not a fan of that semidoors on the bathrooms, you quite doesn’t have privacy. Good if you travel with your partner, but if it’s a friend group or family, will not recommend this hotel just because of the bathroom doors.
Finally, the TV doesn’t work that well, it’s better to bring a laptop and a HDMI.
Everything else is great.
Comment from Hotel Management
21 May 2024 by ., Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing you feedbackIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been sharedWe hope to welcome you again soon
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
21 May 2024 by ., Hotel Management
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been sharedWe hope to welcome you again soon.
by A verified traveler
Posted 27 Apr 2024
I like the hotel it self i just didnt like that i reserved a king bed and when i git there staff told me they did not have any more king size bed!!!
Comment from Hotel Management
21 May 2024 by ., Hotel Management
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.
by A verified traveler
Posted 23 Apr 2024
Property staff catered to people staying for the purpose of work/labor. This is not a tourist hotel, and the staff is NOT a staff accommodating of tourists.
Comment from Hotel Management
21 May 2024 by ., Hotel Management
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.
by A verified traveler
Posted 18 Apr 2024
Beds were very hard woke up with body aches every morning. Noice level was to high outside the room you could here everything including people walking in the hallway.
Disappointed with the limit breakfast.
Comment from Hotel Management
21 May 2024 by ., Hotel Management
I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.
by A verified traveler
Posted 17 Apr 2024
Very nice rooftop pool Food is average. The Club sandwich is the best! Our room had a funky order in it. The windows do not open so we were not able to have any fresh air to combat the smell. Other than that the hotel staff are sweet and free parking great! The views rom the pool spectacular
Comment from Hotel Management
27 Apr 2024 by ., Hotel Management
Thanks for staying with us :)
