Ratings based on 938 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I understand the limited maid services, but clean towels would have been nice. When I went to desk and asked for them, got a big attitude.
by A verified traveler
Posted 17 Jun 2024
Very sad state of the property not worth 65$ even a night we paid 220$
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Sanjogta,Thank you for your feedback. We apologize for any inconvenience caused by the pricing during the busy weekend. Your comments are noted, and we appreciate your understanding. We hope to welcome you back under more favorable circumstances.
by A verified traveler
Posted 16 Jun 2024
Spent 1 night here while travelling through PA. There is no elevator in this property so we had to haul our luggage up the stairs to our room. There was quite a lot of yelling & banging doors in the hallway at night. We felt quite unsafe with our kids overnight.
The room itself was quite dated & needs a big overhaul - there were stains on the carpet and on the chair cushions.
Overall would not recommend this place for a family stay at all.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Smita,Thank you for your feedback. We apologize for the inconvenience of not having an elevator and for the noise disturbance at night. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back for a better experience.
by A verified traveler from bronx
Posted 14 Jun 2024
The place was clean and quiet felt safe and I must say the staff was friendly and professional we check out and when we were already 2 hours on the road my son Realized he left his laptop we called the front desk and they were able to locate it and they held it for us until we returned back to pick up
Will stay here for future trips
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Felix,Thank you for your wonderful review! We're thrilled to hear you enjoyed our clean rooms, felt safe, and experienced friendly service. We're glad we could assist with your laptop as well. We look forward to welcoming you back soon.
by A verified traveler
Posted 9 Jun 2024
Run down, carpets looked very dirty
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear John,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the carpets during your stay. Please note that we have recently had the carpets washed couple days ago. We appreciate your understanding and hope to welcome you back for an improved experience.
by A verified traveler
Posted 6 Jun 2024
Didn't like that there is no elevator.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Sharon,Thank you for your review. We apologize for any inconvenience caused by the lack of an elevator. Your feedback is important to us, and we appreciate your understanding. We hope to welcome you back soon.
by A verified traveler
Posted 4 Jun 2024
Cómodo y accesible a varias áreas
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Roberto,Thank you for your review. We're thrilled to hear you enjoyed our accessible areas. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Jun 2024
Room and facilities were clean and bed was adequate. Toiletries were minimal and towels were functional. Customer service was nonexistent. My toilet was flushing slowly and I advised the front desk and was assured the toilet would be fixed. I returned after a long day to find the room wasn’t cleaned and the toilet was not fixed. I called the front desk and was told since it was after 6pm the night manager couldn’t help because he couldn’t leave the desk. He offered me a plunger so I could address the issue myself. Needless to say I was unhappy about the situation, but given the alternative I got the plunger and proceeded to try and fix the issue. The plunger didn’t work, so in the morning I had to use the public facilities in the lobby. I spoke with the front desk and he didn’t even offer an apology. When the manager showed up I told him of my issue and he was indifferent. I’ll never stay at a Quality Inn again.
On another note the breakfast was the standard fair of grocery store bread, bagels and English muffins, terrible coffee, cereal, watered down juices, fruit, one flavor of yogurt and make your own waffle.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Gilbert,Thank you for your detailed review. We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will work to improve. We hope to have the chance to welcome you back for a better experience.
by A verified traveler
Posted 2 Jun 2024
Will definitely return for short stays.
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Ruth,Thank you for your kind review! We're delighted to hear you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted 2 Jun 2024
The room was super clean. While my kids expected to find a pool, at least they do have a decent gym.
Comment from Hotel Management
16 Jun 2024 by GM, Hotel Management
Dear Ishmael,Thank you for your wonderful review! We're thrilled to hear that you and your kids enjoyed the fitness room during your stay. We hope to welcome you back soon.
