Ratings based on 135 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very friendly and helpful staff.
Comment from Hotel Management
20 May 2024 by by HR Manager, Hotel Management
Dear Stefan,Thank you for staying at Killyhevlin Lakeside Hotel and Lodges. We really appreciate your kind compliments for our staff. We look forward to meeting you again.
by A verified traveler
Posted 18 May 2024
Spacious, clean room. Unfortunately I had a view of the car park but it was quiet.
Comment from Hotel Management
20 May 2024 by by HR Manager, Hotel Management
Dear Cathy,thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback. Lakeview rooms can be confirmed for a small surcharge when making a reservation either on-line or trough our Reservations team. We look forward to your next visit.
by A verified traveler
Posted 7 May 2024
Just great
Comment from Hotel Management
8 May 2024 by by HR Manager, Hotel Management
Dear Liam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your time with us and look forward to welcoming you back.
by A verified traveler
Posted 2 May 2024
Stunning location. Staff very friendly and helpful.
Short distance from the Loughs, the Cuilcagh Boardwalk Trail The Marble Arch Caves and Florence Court. Beautiful countryside.
Comment from Hotel Management
3 May 2024 by by HR Manager, Hotel Management
Dear MichaelThank you for staying at Killyhevlin Lakeside Hotel and Lodges. We are delighted to read your feedback and look forward to welcoming you back again.
by A verified traveler
Posted 19 Apr 2024
Excellent facility.
Comment from Hotel Management
19 Apr 2024 by by HR Manager, Hotel Management
Dear Prof P GThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback on your overall experience and look forward to meeting you again.
by A verified traveler
Posted 15 Mar 2024
Hotel itself was great, lovely area to walk around and the facilities are fab. Reception staff were lovely and Dylan at the bar was nice too. I read a few of the past reviews about the poor staff service and thought these people may have just been nit-picking. They were not. The staff service in the restaurant was shocking. People waiting to be served and the staff were just stood around laughing and talking to each other. My partner got the roast dinner and we shared that because my "Thai curry" was more like a buttery chicken soup, nothing "Thai" about it. Told the staff I wasn't super comfortable paying for it, they then proceeded to tell each other and giggle to themselves whilst looking over at our table and it was a weird experience, even the staff complained that no one does anything right. The manager (I'm assuming) was lovely and took the "curry" off the bill. Had a late check out and then used the jacuzzi until about 1pm.
Comment from Hotel Management
15 Mar 2024 by by HR Manager, Hotel Management
Dear AislinWe are delighted to receive your feedback and happy you enjoyed our hotel and facilities and we thank you for the special mention for Dylan and the Reception staff. We trust you enjoyed the jacuzzi.However we are disappointed to read your experience in the restaurant. This matter will be investigated internally and staff trained/ re-trained accordingly. This is not how we expect our service team to conduct themselves and our Manager will be impressing upon them the need for professionalism at all times. Please accept our sincere apologies for this lapse in customer service.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by by HR Manager, Hotel Management
Dear Andrew,Thank you for this thoughtful endorsement of Killyhevlin Lakeside Hotel and Lodges. We look forward to seeing you return again soon.
by A verified traveler
Posted 29 Jan 2024
The only downside was the bed terrible mattress.very sore in the morning.
Comment from Hotel Management
30 Jan 2024 by by HR Manager, Hotel Management
Dear Sam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your overall stay and apologise you didn't find our mattress comfortable: this is disappointing. We purchase quality mattresses from Respa, an Irish company specialising in servicing the Hospitality Industry for over 75 years. We will bear your feedback in mind. Thank you.
by A verified traveler
Relaxing visit
Posted 27 Jan 2024 on HotelsComfortable hotel with ample seating in lobby area. Excellent pool area. Lunchtime carvery is good value. Staff are efficient and friendly. Breakfast cooked items are excellent quality. We have stayed previously and will certainly return.
Comment from Hotel Management
31 Jan 2024 by by HR Manager, Hotel Management
Dear Paul,Thank you for staying with us at Killyhevlin lakeside hotel and Lodges. We really appreciate your compliments and this lovely 10 out of 10 rating. We look forward to your next visit.
by A verified traveler
Posted 8 Jan 2024 on Hotels
Loved our stay! Dinner, breakfast and views were lovely. Sadly the water was not warm enough for a comfortable bath.
Lovely Christmas decorations.
Comment from Hotel Management
9 Jan 2024 by by HR Manager, Hotel Management
Dear AnonymousThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your stay and we really appreciate receiving your compliments on the meals you dined on and on our Christmas decorations. Our team will be so pleased to have made an impression. We sincerely apologise you didn't find the water warm enough for a bath: this concerns us and we trust you made management aware of this while you were in residence to allow us to rectify this. If not, please make contact and let us know which room you stayed in (an anonymous review doesn't permit us to retrieve information from our registration system). Thank you.
