Ratings based on 47 Verified Reviews
4.4 Room cleanliness
3.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Bad Hotel customer service at Fredrico palace Enna
Posted 23 Oct 2021 on HotelsVery unfriendly receptionist. After long drive to get there we were treated badly. We asked for information about sightseeing in Enna and were bluntly told they had none. They told us nothing about facilities at the hotel and just handed us keys to the room. It was an empty hotel and they gave us room under their kitchen which was noisy and kept us awake for the two nights we were there. We asked to speak with the manger to complain but never got a response from him. Breakfast was poor as we could not even get eggs as they said there was none left. I would not recommend this hotel if you want good customer service they have no idea how to treat their guests well! The shower has black mould all around the base and was not clean. This hotel spoilt our trip to Sicily!
by A verified traveler
Enjoyed our stay
Posted 12 May 2018 on HotelsWe’re there for one night and it is a first class hotel. Just out of town with a beautiful view of the countryside. Lovely large room with a great bed and English tv channels. Only downside was we could barely hear the person next door snoring. Too bad but not loud enough to bother us.
Recommended
for Everyoneby A verified traveler
Posted 28 Apr 2018
Very nice hotel. Clean and very Spacious room. However, not the best location. It was difficult to find even with a GPS. Overall, very nice.
Recommended
for Everyoneby A verified traveler from Arizona
This is a nice hotel in adjoining town
Posted 14 Oct 2017
Pros: Accommodations and breakfast - absolutely wonderful
Cons: Entrance road and better directions on exiting the property -- not intuitive. GPS exit is OK -- GPS finding hotel is a nightmare
Location: The town and area has lots to do and great Sicilian restaurants for seafood and pasta.
This is very nice hotel with a terrible entrance road -- summer and fall OK but it could be treacherous in spring and winter with rain and possible frost. Italian gps has no clue where this hotel is located but once in town the hotel signs are OK -- GPS put us on back road and then told us no vehicle entry is possible (Yep -- just farm fields). Exiting the hotel property is also an experience which GPS actually has correct -- through apartment residential area and to main road. There is on site parking but understand it is at the mercy of Italian drivers willingness to park _"anywhere close to the hotel door"
The hotel is great -- excellent breakfast, wonderful accommodations, and friendly and helpful staff. Kudos to staff. Taxi ride to town was no problem.
Recommended
for Everyoneby A verified traveler
Only hotel in area halfway decent
Posted 4 Jul 2017Hotel is fine. Some staff members better than others. Gym was pretty decent. Food was good. Nice pool area.
by Armin from Stuttgart
Good Stay for the Semana Santa
Posted 3 Apr 2016 on HotelsHotel was OK. Restaurant Service excellent with "Lucia".
by John
Posted 21 Aug 2015 on Hotels
by Mark from High Wycombe
Not recommended for holiday stays
Posted 1 Jul 2015 on HotelsA moderately large hotel located below the town of Enna. It primarily caters for conferences and coaches. There is nothing wrong with the decor or facilities, it is like many business hotels around the world. However the service does not match the 4* label this hotel has awarded itself. The front desk did not speak English particularly well. The bar had no staff at 9pm, we had to request someone to come to the bar. At 9am (breakfast was served from 7am to 10am), we were the only people in the large restaurant. We had to sit as far away as you could possibly sit from the breakfast buffet. Someone had turned off the heaters for bacon and scrambled egg, it was cold. Coffee was served out of an automated machine. The few staff that were there were re-arranging the dining hall during breakfast. Unless you are arriving here in a large group, or on business, I recommend avoiding this hotel. It is certainly not 4*, I would struggle to give it a 3* rating. The front of the hotel was a ploughed field. The rear of the hotel is also a ploughed field. There is nothing nearby unless you have a car or use a taxi.
Recommended
for Everyoneby A verified traveler
Posted 5 May 2015
Great hotel although food at dinner was ok. Not great
An additional charge to use indoor pool.
Great views
Recommended
for Everyoneby A verified traveler from Bedfordshire,UK
Great 4* hotel
Posted 23 Jan 2015
Pros: Th size of the rooms and the breakfast.
Cons: Don't charge so much for the pool and sauna.
Location: Not alot nearby but good if you're travelling around.
We stayed here for my wifes 50th birthday because it had a spa. The hotel was comfortable and clean although the room was extremely hot (we couldn't turn the heating down) and was noisy due to a convention going on. The spa was disappointing as it was very expensive and we even had to pay to use the pool and buy swimming hats! The staff were friendly and the room was large and clean. The dining area was spacious and the breakfast was good.
