Ratings based on 19 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
If you like taking cold showers and enjoy getting run over by speeding drivers outside your hostel door, this is the place for you.
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 7 Aug 2023
by A verified traveler
Posted 7 Aug 2023
Keyless entry was excellent
by A verified traveler from George Town
Posted 22 Dec 2022
I had a wonderful stay here. Very nice location and safe area. A lot of places are within walking distance. First class to Kim for making my vacation extra special. She is the best!
Comment from Hotel Management
22 Dec 2022 by Kim, Hotel Management
Thank you, Glen, for choosing The Waterfront and for your kind words. It was a pleasure hosting such a nice and respectful person and not forgetting how great you were with communication.
by A verified traveler
Posted 8 Jun 2022
Location is good,the outside of property is much better than the inside.Rooms lack basic amenities,eg.toilet,A/C,safety box, refrigerator,TV,soap....TMTM.
Comment from Hotel Management
14 Jun 2022 by Waterfront Management, Hotel Management
We're very sorry to hear that you were disappointed. We do our best to be upfront about the very basic setup that we offer and we do reflect that in the price point.
At The Waterfront we provide BASIC -which allows it to be- AFFORDABLE accommodation in a world class location.
by A verified traveler
Posted 12 Apr 2022
I loved the ease of everything on this property. The lockers have hooks so you can use your own personl lock to secure your stuff. There a doctors office on site to get your covid test before you fly back into the US. They even do your laundry and fold it for a small fee (around $13). The manager if most helpful if there is anything you need to know around the island she will guide you and help you with a huge smile on her face. I have been to many hostels before and this is my favorite one.
Comment from Hotel Management
12 Apr 2022 by Kim, Hotel Management
Thank you Aris for your kind words. It was a pleasure hosting you and we look forward to seeing you again.
by A verified traveler
Amazing on site staff, but double check amenities
Posted 3 Jan 2022 on HotelsThe on site staff (I mainly interacted with Kim) is fantastic, & they do an amazing job at keeping the property looking great. However, be aware, that when it says a superior room is "bathroom & shower", it is only a shower & a sink; THERE IS NO TOILET IN THE ROOM. This was not a huge deal; it's just when you think when you're getting your own bathroom & don't have one, it is a bit of a disappointment. Also, it says that a superior room has air conditioning, & we did not have air conditioning; there was a ceiling fan & floor fan instead. If you have a rental car, you need to find off-site parking, which was not an issue, but just know not to look for a parking lot to pull into. It is a beautiful, open patio; we watched NYE fireworks from there bc we did not want to be around crowds bc of COVID, & it was a fantastic view. Also, very convenient location to walk everywhere; we did not get into our car once while we were there.
Comment from Hotel Management
5 Jan 2022 by kim, Hotel Management
Thank you Dean for your kind words and your honest opinions, we do appreciate your feedbacks. It was a pleasure hosting you guys.
by A verified traveler
Posted 22 Dec 2021 on Hotels
Great location and a good value. You also meet loads of cool people.
Comment from Hotel Management
5 Jan 2022 by kim, Hotel Management
Thank you John for choosing us and it was a pleasure hosting you. We look to seeing sometime soon.
