Ratings based on 42 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Aventura
Posted 29 May 2024
Beautiful property with the most spectacular views and the staff are extremely helpful. They have a great kids club where Katalina was amazing with our son. Everything is very walkable and the nature around the hotel is indescribable. If you are into playing golf the Engelberg golf course is a must play
by A verified traveler
Posted 16 Feb 2024
by A verified traveler from Miami
Posted 14 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Cornelia Zschunke - Resort Manager, Hotel Management
Liebe Angel,Vielen Dank für die positive Rückmeldung. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat. Herzliche Grüsse von der Bergseeinsel,
by A verified traveler from Miami
Posted 25 Nov 2023
C’est a fantastique hôtel, le Staff très accueillant. Georgina s’est le massage, personne a le exceptionnel, mon famille enjoué beaucoup. Nous savons satisfaire !!!
Comment from Hotel Management
4 Dec 2023 by Kempinski Palace Engelberg, Hotel Management
Dear Jose,thank you very much for staying at the Kempinski Palace Engelberg and for taking the rime providng your excellent feedback. I am deliughted to understand that you enjoyed our service and especially your treatment in our fantastic SPA.Please be assured that I will share your feedback with Georgina and the rest of my team.We are already looking forward to welcoming you soon again.Kind regards,Andreas MagnusGeneral Manager
by A verified traveler
Posted 28 Jul 2023
Beautiful location with an incredible view. The staff were amazing and so supportive. We had everything at our disposal and loved our stay at this wonderful hotel.
Comment from Hotel Management
1 Aug 2023 by Andreas Magnus - General Manager, Hotel Management
Dear Mohammad, thank you very much for staying at the Kempinski Palace Engelberg and for your positive review. I am delighted to learn from your review that you enjoyed your stay to the fullest at our property and please be assured that I will share your feedback with my entire team. We are already looking orward to welcoming you soon again.Kind regards,
by A verified traveler
Overall good with some points to improve
Posted 13 Jul 2023 on HotelsVery nice hotel overall, clean large rooms, very modern. Nice views, comfortable beds, everything in the room as you expect from Kempinski.
A bit inconsistent when it comes to service. Reception promised to find more info about fishing, but never replied. Request to bring a pillow (our missed the pillow case) never completed, only next day. Dinner service very messy, big delay, desserts menu never served when asked for twice. Breakfast is good however, large selection and tasty.
Comment from Hotel Management
1 Aug 2023 by Andreas Magnus - General Manager, Hotel Management
Dear valued guest, thank you very much for staying at the Kempinski Palace Engelberg and for taking the time providing your valuable feedback. I am delighted to read that you enjoyed your stay in general and especially the facilities. Furthermore I would like to thank you for your points regarding the inconsistent services throughout the hotel. We will address this with our department heads individually. The entire team is looking forward to welcoming you soon again.Kind regards,
by A verified traveler
Posted 17 Jun 2023 on Hotels
Comment from Hotel Management
18 Jun 2023 by Kempinski Palace Engelberg, Hotel Management
Dear Narenda,thank you very much for staying at the Kempinski Palace Engelberg and for your positive review.I am delighted to see that you enjoyed your stay with us and please be assured that I will share your feedback with my entire team.We are already looking forward to welcomin
by A verified traveler
Posted 1 Jun 2023
Building as beautiful as the setting. Very high standards but staff create a relaxed, down-to-earth atmosphere.
Exceptional rooms and breakfast, bed probably the most comfortable I’ve ever slept in.
Fabulous hotel.
Comment from Hotel Management
1 Jun 2023 by Kempinski Palace Engelberg, Hotel Management
Dear Melanie,on behalf of the entire team of the Kempinksi Palace Engelberg I would like thank you for your great comments. We are very delighted to receiving this positive feedback and to learn that you had a fantastic time at our property.We are already looking forward to welcoming you back soon again.Kind regards,Andreas MagnusGeneral Manager
by A verified traveler
Posted 16 May 2023
Beautiful and super clean resort. The spa was amazing, the service was spectacular and the views were to die for! Everyone was so nice and accommodating.
Comment from Hotel Management
16 May 2023 by Andreas Magnus - General Manager, Hotel Management
Dear Gulsheeb,On behalf of the entire team of the Kempinski Palace Engelberg Team I would like to thank you for taking the time to share your marvellous feedback with us. I am delighted to learn that you enjoyed your stay with us and had a wonderful time in our hotel. The entire Kempinski Palace Engelberg Team and I would be pleased to welcome you back in our beautiful property soon. Kind regards from Engelberg,
by A verified traveler from Dubai
Posted 25 Apr 2023
Perfect service. Dining options were limited.
Comment from Hotel Management
26 Apr 2023 by Andreas Magnus - General Manager, Hotel Management
Dear ghassan, thank you very much for staying at the Kempinski Palace Engelberg and for taking the time to provide your valuable feedback. I am delighted to see that you enjoyed our property in general and especially the service. However I would also like to thank you for mentioning your points regarding the dining options. Please be assured that we will look into this with the entire team. We are already looking forward to welcome you soon again. Kind regards
