Ratings based on 991 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I'd stay again
by A verified traveler
Posted 3 Jun 2024
Nice
Comment from Hotel Management
5 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Helen,Thank you for taking the time to tell us about your experience at the Red Roof Inn Enfield. We aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Always clean
Comment from Hotel Management
28 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Carmen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ENFIELD. I was glad to read you found us to always be clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler from Worcester
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Comosty, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Friendly manager helpful cleaning lady nice and efficient was a bit musty rooms but not bad
Comment from Hotel Management
28 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ashley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ENFIELD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly, helpful and all the other positive features highlighted. However, I sincerely apologize for the issues you highlighted which hindered your stay. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 May 2024
It was convenient to stay in, but very noisy at night. I woke up at 4 am to some very loud noises next door.
Comment from Hotel Management
25 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Tiffany, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ENFIELD. I am happy to read that our hotel was convenient to stay in however I am disappointed that the factors that cause noise disturbances hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can have you switched to a different room.Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 21 May 2024
Room was in disrepair, AC smelled when turned on, attempts to repair bathroom tub were very noticeable with rust stains visible and patches to tub. Staff was not friendly and acted like they could careless if we stayed there. Very poor service! If all Red Roof Inns are like this we'll never stay again.. only got "stuck" here because noting else was available in the area.
Comment from Hotel Management
23 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN ENFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the despair condition of the room, the smell of the air condition unit, the unfriendly staff and the other concerns you mentioned. We take your issues seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 May 2024
I did not like the fact that when I arrived, they informed me that with reservations from outside companies, reservations are not guaranteed. If they are full up on their own, that reservation is not valid. They did rent me another room but only for 2 of the 3 days that I made my reservation for. I think you should drop them as customers cannot depend on having their original reservation.
Comment from Hotel Management
22 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Soren, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ENFIELD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff regarding your reservation. In the were recommend that you book directly with the property. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
27 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Lena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Sheffield
Posted 20 May 2024
Thank you
Comment from Hotel Management
21 May 2024 by OnielRediresponse Specialist, Hotel Management
Thank you Kathleen, for taking the time to write a review of your stay at the Red Roof Inn Enfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
