Ratings based on 987 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Cheap place to stay, offers smoking and non smoking rooms.
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6
by A verified traveler
Posted 24 May 2024
Clearly understaffed and poorly managed. When we got there (after check in time) our room was not ready. But staff was not communicating this with each other, clearly, because we were sent to the room that wasn't ready. Going back to front desk, he sent me back to that room, saying "ready in 10 min" but the cleaning ladies were saying "it's too much, it won't be ready!" So we went back and got sent to ANOTHER room which was not ready. Finally after 45 min we got a different room that was ready, but there was no shampoo. Guy at front desk said they ran out. A hotel - out of shampoo!!! And the soap we had was CHEAP - barely made suds at all, used over half a bar just to clean myself.
by A verified traveler
Posted 20 May 2024
No toilet seat in the bathroom and staff could not get one!
Comment from Hotel Management
29 May 2024 by Brand Experience Team, Hotel Management
Hi Joseph, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 20 May 2024
There was blood drips on the floor. Cigarette burn holes in the duvets. Non-smoking was definitely smoking. Everything was dirty and gross. Honestly we left to hang out at a restaurant to not be there until the restaurant closed and we had no where else to go, then we thought maybe we will sleep in the truck. That’s how bad it was.
Comment from Hotel Management
29 May 2024 by Brand Experience Team, Hotel Management
Hi Alison,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
31 May 2024 by Brand Experience Team, Hotel Management
Hi Joann, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 19 May 2024
Well located. Good staff. Area has great shopping
Comment from Hotel Management
29 May 2024 by Brand Experience Team, Hotel Management
Hi GregoryWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
31 May 2024 by Brand Experience Team, Hotel Management
Hi Corallea,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 7 May 2024
Booked a smoking room for two nights by mistake. Couldn't breath. Cigarette burn holes all over furniture and walls. I wound up leaving and eating the cost for the second night.
Comment from Hotel Management
13 May 2024 by Brand Experience Team, Hotel Management
Hi Darren, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A verified traveler
Posted 27 Apr 2024
The bed was a rock.
Comment from Hotel Management
6 May 2024 by Brand Experience Team, Hotel Management
Hi Tomas,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
