Ratings based on 719 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Bartender was great.
Comment from Hotel Management
30 May 2024 by General Manager , Hotel Management
Dear Carolina, Thank you for choosing us during your visit to our exciting city. We appreciate you sharing how much you enjoyed our bar service, but we are sorry for not meeting all of your expectations. We value your feedback and hope you will stay with us again so we can earn your perfect rating on your next visit to the area.Sincerely,Art Menendez,General Manager
by A verified traveler
Posted 20 May 2024
Rooms are a little dated - bathrooms need caulking or extra cleaning. It was good for what we needed for a last-minute stay.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Laura, Thank you for taking the time to share details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your accommodations did not meet your expectations. We apologize for the inconvenience you experienced, and we appreciate you bringing these observations to our attention and we will address these concerns appropriately. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Art Menendez,General Manager
by A verified traveler from Houston
Posted 20 May 2024
3 Ice Machines broken, AC poor air quality
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Juan, Thank you for bringing this to our attention and for your review. We deeply regret to learn about the maintenance issues you encountered during your stay with the air unit and ice machine. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you again for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Art MenendezGeneral Manager
by A verified traveler
Posted 1 May 2024
the staff bar was friendly
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Ivonne, Thank you for the fantastic review and for letting us know that you had a great stay. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your experience with us so wonderful! We appreciate your feedback and look forward to your next visit to Houston Marriott Energy Corridor.Sincerely,Art Menendez,General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Jose, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice. It was our pleasure accommodating you, and we hope to have the opportunity to welcome you back at Houston Marriott Energy Corridor soon!Sincerely,Art Menendez,General Manager
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Dear Oscar, Thank you for sharing your five-star rating of the Houston Marriott Energy Corridor! We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Art Menendez,General Manager
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by General Manager , Hotel Management
Dear Shelby, Thank you for choosing Houston Marriott Energy Corridor. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Art Menendez,General Manager
by A verified traveler
Posted 2 Mar 2024
Easy access from the highway. Close to main areas of Houston.
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Dear Shehryar, Thank you for choosing Houston Marriott Energy Corridor and sharing your feedback. We appreciate you sharing how much you enjoyed your time with us and our great location. We hope you will stay with us again on your next visit to the area.Sincerely,Art MenendezGeneral Manager
by A verified traveler
Posted 26 Feb 2024
My bed was lon sided. End of the bed was higher than the head. The cook didn't come to work so by the time they got someone it was 9pm before I got any food. The food was delivered on to go containers and not on plates. Poor experience for a Marriott
Comment from Hotel Management
28 Feb 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for taking the time to share your thoughts on your recent stay. It's disappointing to learn that the comfort and quality of your room did not meet our usual high standards, specifically regarding the unevenness of the bed. Rest assured, we are looking into this matter to ensure our guestrooms provide a restful night's sleep for all our guests. Additionally, we regret the delay of your meal. Measures are being taken to ensure our dining experience remains seamless and enjoyable. Your satisfaction is paramount, and we're committed to making improvements based on your feedback. We value your patronage and hope to have the chance to deliver a more gratifying experience upon your return.Sincerely,Art MenendezGeneral Manager
by A verified traveler
Ok stay
Posted 21 Feb 2024 on HotelsFront desk at check in wasn’t very polite. Morning front desk guy was very nice. No wifi everything was an upcharge
Comment from Hotel Management
21 Feb 2024 by General Manager, Hotel Management
Dear Jojean, Thank you for taking the time to evaluate our hotel. While we appreciate you letting us know about the friendly service you received from one of our associates, we truly regret any negative instances you had with other team members. We are also sorry for your disappointment with our Wi-Fi charges. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Art MenendezGeneral Manager
