Ratings based on 982 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Clean & affordable.
Comment from Hotel Management
19 Apr 2024 by Sophia CSR, Hotel Management
Hi Daniela,That you thought our hotel was reasonably priced and clean makes us very happy. Our primary concerns are value and cleanliness, therefore we're happy to have lived up to your expectations. We appreciate your input and hope to have you visit us again soon for another delightful stay!
by A verified traveler
Posted 17 Apr 2024
Good
Comment from Hotel Management
17 Apr 2024 by Glenda , Hotel Management
Mazin thank you for staying with us. We appreciate your review.
by A verified traveler
Posted 11 Apr 2024
The restroom floor was sticky. I did not even want to take off shoes. Shower looked dirty. Did not want to shower. Because of that we slept doubting if the bedding was clean. Bed was comfortable. Seems like maintenance people are either under paid or rushed as there is no finishing in the painting and cocking. For what i paid i don't expect a 5 star hotel, but neither a dirty room. It is uncomfortable to hear everything from both of the rooms at both extremities. You know they are hearing you as well. I will never come back to this place.
Comment from Hotel Management
11 Apr 2024 by Glenda , Hotel Management
Aaron let me begin by apologizing from all of us for the cleanliness of your room. That is not something that is normal as all rooms are inspected before guest arrive. I will be speaking with housekeeping about the issues. We do hope you give us the opportunity to wow you with our service next time you are in town. Thanks again for staying with us and your honest review.
by A verified traveler
Posted 8 Apr 2024
It is a pretty dumpy location. The toilet seat moves when you sit on it. The tv remote doesn't work. I couldn't turn off the TV with the remote for the longest time. The location is right next to the busy freeway, which was super loud. It was hard to sleep.
Comment from Hotel Management
8 Apr 2024 by Glenda , Hotel Management
Khai we are so sorry our property did not meet your standards. We hope you try us again in the future as we are under a remodel and please request the opposite side of the freeway as it is much quieter. We thank you for your honest review.
by A verified traveler
Posted 7 Apr 2024
I didn’t like because they have dirty blanket
Comment from Hotel Management
8 Apr 2024 by Sophia CSR, Hotel Management
Hi Wilian,Your feedback is valuable, and we will address this issue promptly with our housekeeping team to ensure it doesn't happen again. We apologize for the cleanliness issue with the blanket and hope to have the opportunity to welcome you back for a much better stay.
by A verified traveler
Posted 7 Apr 2024
The property is dated as most motels are these days and it's not easy renovating I'm sure, but the shower was a mess from dirty stains I didn't even want to use it. Also, I know you can't stop people from smoking but the guests that were there during my stay were so inconsiderate and appeared to be smoking inside the rooms in the bathrooms as my bathroom smelled of smoke.
Comment from Hotel Management
8 Apr 2024 by Sophia CSR, Hotel Management
Hi Suzanne,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.
by A verified traveler
Posted 7 Apr 2024
Smallest pillows I have ever seen
Comment from Hotel Management
8 Apr 2024 by Sophia CSR, Hotel Management
Hi Scott,We regret if the pillows' size interfered with your stay in any way. We value your input and will be sure to take it into account as we work to make our accommodations better. Do not hesitate to let us know if there is anything more we can do to make your next visit more comfortable. We value your opinions and hope to have the chance to see you again soon for an even better experience.
by A verified traveler
Posted 5 Apr 2024
Very good
Comment from Hotel Management
5 Apr 2024 by Sophia CSR, Hotel Management
Hi Mazin,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
by A verified traveler
Posted 4 Apr 2024
Very good
Comment from Hotel Management
6 Apr 2024 by Glenda , Hotel Management
Mazin Thank you for staying with us we appreciate your feedback. We hope you come back and stay with us again.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Glenda , Hotel Management
Luis thank you for staying with us. We appreciate your business and look forward to serving you again.
