Ratings based on 966 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
My boyfriend and I book this for a staycation. It was less than I expected in terms of room. However it was only for one night. The pool was busy as expected however drunken people being inappropriate and unwanted advances to me and my boyfriend made us feel unsafe. Not sure why this person was not escorted out the pool as he could barely open his eyes and the server still brought him shots of tequila. We left the pool after that. The property was so loud from the music at the pool it was far from relaxing. The next morning wanting to sleep in the property turned the music on again full blast at 830am. I would never recommend this place or stay again. I will be calling the manager for a formal complaint. Stay anywhere else.
Comment from Hotel Management
10 Jun 2024 by Melinda, Hotel Management
We're disappointed to hear that your experience at the Clarendon Hotel fell short of expectations. We apologize for any inconvenience, and we appreciate your feedback. I am aware our Front Desk Manager was able to reach out resolve this matter. We hope that you will give us another chance.
by A verified traveler
Posted 8 Jun 2024
Fun stay
Comment from Hotel Management
8 Jun 2024 by Melinda, Hotel Management
Thank you for your glowing review. Your positive review means the world to us. Can't wait to host you again!
by A verified traveler
Posted 7 Jun 2024
As a female traveling alone do not stay here. I felt extremely unsafe. The property was not as it looked online. It looked like a motel inside and there wasn’t even a phone or clock in the room. I was so scared walking to and from my car. My shower was even clogged and Broken.
Comment from Hotel Management
7 Jun 2024 by Melinda, Hotel Management
We're disappointed to hear that your experience at The Clarendon Hotel fell short of expectations. We apologize for any inconvenience,and we appreciate your feedback. ato better understand and address your concerns,please reach out to us directly. Thank you for bringing this to our attention
by A verified traveler
Posted 6 Jun 2024
I had a very good stay at the Clarendon hotel. The staff was fantastic. The property was fun and we really enjoyed ourselves.
Comment from Hotel Management
8 Jun 2024 by Melinda, Hotel Management
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 5 Jun 2024
As I was driving in a homeless guy came at my car with a hammer. Then, the staff in the lobby stunk like weed. Then they asked me to pay more money for my room I'd already paid for. Then I got to my room which had 4 bland white block walls, no closet, and a chunk of the toilet had been broken off and repaired with some bad looking epoxy or something. The toilet was loose, and the shower head was only about 5.5 feet off the ground. The pool looked nice though. I stayed the following night at the holiday inn. It was nicer and cheaper.
Comment from Hotel Management
6 Jun 2024 by Chane, Hotel Management
We're truly sorry to hear about you experience here. Your feedback is crucial, and we take it very seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you
by A verified traveler
Posted 5 Jun 2024
Check in was super smooth and friendly
Comment from Hotel Management
6 Jun 2024 by Missy, Hotel Management
Thank you for the awesome review, Justin!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Melinda, Hotel Management
Thank you for your glowing review! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 2 Jun 2024
The shower was not functional due to the rain shower head. The accommodation I.e. coffee, and breakfast's, were lacking.
Comment from Hotel Management
2 Jun 2024 by Melinda, Hotel Management
Thank you for taking the time to share your experience! We're thrilled you enjoyed the Clarendon Hotel. Until next time cheers!
by A verified traveler
Posted 2 Jun 2024
Heavy odor of marijuana, room was not clean, AC was barely blowing cool air, door to the room did not close and seal properly. Room itself was very sparsely decorated with very little furniture. The bed is about 12 inches from the floor. We couldn’t stay in this place and just left after checking in and went to another hotel. They even charge you an additional $28 upon checking in that wasn’t included in the description. Would never consider this place again.
Comment from Hotel Management
2 Jun 2024 by Melinda, Hotel Management
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you
by A verified traveler
Posted 31 May 2024
I like!!
Comment from Hotel Management
31 May 2024 by Missy, Hotel Management
Thank you for the 5 star rating, David! We hope to see you again soon!
