Ratings based on 964 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
I like!!
Comment from Hotel Management
31 May 2024 by Missy, Hotel Management
Thank you for the 5 star rating, David! We hope to see you again soon!
by A verified traveler
Posted 30 May 2024
Room was spacious and clean, and smelled nice. Lights are a bit sparse in main room and bathroom, but have charging plugs so it's alright lol
Comment from Hotel Management
30 May 2024 by Melinda, Hotel Management
Thank you for your glowing review! We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 29 May 2024
Clean spacious. Air-conditioning did not work well
Comment from Hotel Management
30 May 2024 by Melinda, Hotel Management
We apologize for any inconvience you experienced during your stay at The Clarendon Hotel. Your feedback is important, and we are committed to making improvements. If you could provide more details,we'd appreciate the opportunity to address your concerns. Please contact us directly. Thank you
by A verified traveler
Posted 24 May 2024
Enjoyed the stay , pool and hot tub are nice.
Comment from Hotel Management
24 May 2024 by Melinda, Hotel Management
Your positive review just made our day! It's fantastic to know you enjoyed your time here. Come back and make more memories with us!!
by A verified traveler
Posted 23 May 2024
I like the vibe and the cleanliness
Comment from Hotel Management
23 May 2024 by Missy, Hotel Management
Thank you for the 5 star rating, Carmen! We really appreciate it!
by A verified traveler
Posted 20 May 2024
Beds were 12 " off the floor. People shouting in the halls both nights, window shade was absolutely filthy when pulled down. Tub very slippery. Water from faucet sprayed out of the sink and was not adhered to the sink.
Comment from Hotel Management
20 May 2024 by Melinda, Hotel Management
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.
by A verified traveler
Posted 13 May 2024
We had a terrible time at this hotel the beds are terrible the staff forgot to do the room we had a meting and we had to shower their was no clean towels the room was not done I told management to do the room at nine o clock and we came back in a hurry at 5:00 pm and they had to do the room at that time.
The rod at the closet falling down the Kleenex Tissues are worst than paper for the kitchen.
I hate this place!
Comment from Hotel Management
13 May 2024 by Brent, Hotel Management
We're truly sorry to hear about your experience here. Your feedback is crucial, and we take it seriously. We would appreciate the opportunity to address your concerns directly. Please reach out to us so we can work towards a resolution. Thank you.
by A verified traveler from Lakeland
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Melinda, Hotel Management
We're thrilled that you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Maggie, Hotel Management
We're thrilled you had a fantastic time with us! Your positive feedback means the world to us. Can't wait to host you again!
by A verified traveler
Posted 9 May 2024
There is a surprise facilities fee not included in the Expedia price of $25 per night. The hotel is fairly well located, the rooms are large (but actually too large because not enough furniture) but it feels unfinished, like they are going through a transition that is ongoing. It certainly didn't feel like a "Spa." I did like that the rooms are not carpeted, but the floors were still not clean and I had to ask them to mop the floors while I went for a walk. They did oblige promptly.
Comment from Hotel Management
10 May 2024 by Hotel Management , Hotel Management
Thank you for taking the time to provide your feedback. I would like to take this opportunity to clarify the 25.00 fee mentioned in your review. It is important to note that when you receive the billing breakdown from Expedia, the fee is included to indicate that it is charged by the property, and not through Expedia. I understand that this may appear confusing, however, please note that you have not been charged twice.I would also like to clarify that our establishment is a hotel and spa, which offers guests the option to book appointments at our on-site spa. That being said, it is important to note that we are not a typical spa-like atmosphere, but rather a unique, boutique property with a beautiful rooftop and relaxing pool.I hope that this provides some clarity and reassurance. Following our renovations, we sincerely hope that you will consider returning to experience our improved facilities. Thank you again for your feedback and please do not hesitate to contact us should you require any further assistance.
