Ratings based on 26 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Room was great however if we used the kitchen it was another €50 which was not disclosed until after we booked it. Pool was not open either.
Comment from Hotel Management
29 Apr 2024 by Alice, Hotel Management
Good Morning, thanks for your visit and for your review! We hope to have you as our guests again in the future! :)
by A verified traveler
Posted 16 Nov 2023
Fantastic hotel, with amazing views in a great setting.
Staff were really helpful. Would definitely stay again and highly recommend!
Comment from Hotel Management
16 Nov 2023 by Sara, Hotel Management
Thank you Jack for your amazing review!We hope you will come back to visit us again!Best Regards
by A verified traveler
Posted 21 May 2023
We stayed in the deluxe apartment and it was fantastic! Much more that we had anticipated. Exceptional for the price. The apartment was large and well equipped, the property overlooking a vineyard was heavily. We booked our reservation last minute because everything was booked in Florence for the night and we were driving to Florence. What a beautiful place we stumbled upon. Great restaurant on site and breakfast was also very good. Fantastic staff 10/10.
Comment from Hotel Management
26 May 2023 by Sara, Hotel Management
Dear Nicole,thank you for your beautiful review.It was a pleasure to host you and we hope to see you again.Greetings
by A verified traveler
Posted 3 May 2023
Stayed at Borgo San Giusto for a couple of nights while touring Tuscany by train.
This B & B is one we wouldn't hesitate to go back to if ever in the area again. Loved our room and the biggest bath room ever.
Nothing flash or fake this is a converted farm with a number of rooms. It is a B & B so not a lot of staff about but reception gives you the times they are there so not a issue. All the staff we met were friendly and helpful.
Its set just outside Empoli a 40min walk from the train but on a bus route if don't fancy the exercise.
It is surrounded by vineyards with superb views of the area, everything to like.
The restaurant next door is well worth a visit, up there on my all time favourite list.
Comment from Hotel Management
26 May 2023 by Sara, Hotel Management
Dear Michael,thank you very much for your wonderful review!We hope to see you again soon.GreetingsSara
by A verified traveler
Mini suite molto bella ma......
Posted 10 Dec 2023 on HotelsMolto caratteristico il borgo in zona comoda e ttanquilla e bolla la mini suite con vasca idromassaggio im camera, zona appendi abiti, doccia capiente e zona servizi separata. Peccato per la pulizia, capelli sotto il letto e nella vasca. Calcare dalle bocchette idro. Abbiamo dovuto pulirla e disinfettarla. Riscaldamento assente e calorifero scalda salviette appena tiepido. Nella notte alcuni rumori di apperecchiature alternati a silenzio. Colazione ottima, in una bella saletta. Parcheggio comodo.
Comment from Hotel Management
11 Dec 2023 by Alice, Hotel Management
Buongiorno Sig. Masio,siamo felici di avervi avuti nostri ospiti, ma dispiaciuti di leggere la vostra recensione. Cercheremo di prestare più attenzione alla pulizia e per quanto riguarda le luci nella stanza nessuna era fulminata, ma abbiamo dovuto sistemare la lampada da terra, in quanto il tasto di accensione/spegnimento si è guastato. Per le luci esterne purtroppo siamo in attesa che venga l'elettricista a sostituire i neon. Il riscaldamento a pavimento è attivo ovviamente e inoltre funzionano anche i condizionatori con aria calda. Valuteremo se aumentare la temperatura della caldaia, dato che la zona sopra la reception resta più esposta al freddo e all'umidità.Speriamo che abbia comunque fatto un buon soggiorno e che possa tornare a trovarci in futuro.
by A verified traveler
Skuffende men skønne omgivelser
Posted 9 Oct 2023 on HotelsReceptionen var ikke åben da vi kom kl.18.30- selv om der i bekræftelsesmailen stod check ind til kl.19.00. Vi rendte rundt og ledte - og fandt til sidst en tjener der, fandt en kuvert med en nøgle til os. Suiten havde minibar med øl og vand ,men der intet til at åbne øllen med, og ingen vandglas - kun kaffekopper. Flere lamper virkede ikke. I restauranten var der kun menukort på italiensk, og et personale der ikke virkede særligt serviceminded - måske fordi de helst ikke vil tale engelsk? Tjeneren fik ikke helt fat i ordre, og vores øl blev drukket af vinglas, da de ikke blev udskiftet med andre glas. Til gengæld var morgenmaden rigtig fin, og hende der stod for den og for receptionen var sød og hjælpsom. Men med lidt flere smil og lidt optimering af suiten kunne det have været superdejligt. Ikke mindst fordi omgivelserne er dejlige.
Comment from Hotel Management
11 Oct 2023 by Alice, Hotel Management
Good evening,We are sorry that you gave a low rating to your stay.We actually sent you an email in which we told you that on the weekend the reception closed at 6pm and that we would activate a "self check-in".We are also always available by phone, with call forwarding, to provide assistance to our guests even when the reception is closed.You are right about the exterior lights, where there were two that needed changing, and in fact we replaced them the day after your arrival.We hope that you can come back to visit us and that we can meet your expectations.Kind regards, Alice
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by Alice, Hotel Management
Grazie
by A verified traveler
Posted 3 Sep 2023
Comment from Hotel Management
27 Oct 2023 by Alice, Hotel Management
Grazie
by A verified traveler
Posted 2 Jun 2023 on Hotels
by A verified traveler
Posted 2 May 2023
Tranquillità e relax! Bella la struttura, Personale molto cordiale, ottima cucina nell’osteria donna riccarda!
Consigliatissimo
Comment from Hotel Management
2 May 2023 by Sara, Hotel Management
Grazie per averci lasciato la sua gradita recensione.Speriamo di poterla avere nostro ospite ancora in futuro.
