Ratings based on 965 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Was nice
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Abdulghani, thank you for your excellent rating of Sonesta Emeryville - San Francisco Bay Bridge. We're thrilled to know you had such a positive experience. We look forward to welcoming you back soon!Best regards,Sonesta Emeryville
by A verified traveler
Posted 9 Jun 2024
Great property! Helpful staff!
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Elizabeth, thank you for your wonderful feedback! The team at Sonesta Emeryville - San Francisco Bay Bridge is thrilled you enjoyed your stay and found our team members helpful. We look forward to welcoming you back soon!Best regards,Sonesta Emeryville
by A verified traveler from Chula Vista
Posted 2 Jun 2024
Very nice place to stay.
by A verified traveler
Posted 2 Jun 2024
Bad hotel
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
We appreciate your feedback, Ghalab.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.Best regards,Sonesta Emeryville
by A verified traveler from Napa
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Sheronda, thank you for your positive rating! The team at Sonesta Emeryville - San Francisco Bay Bridge appreciates your feedback. We're delighted that you enjoyed your stay and hope to welcome you back soon.Best regards,Sonesta Emeryville
by A verified traveler
Posted 29 May 2024
The facility was very nice and clean. Just basic amenities and not great breakfast options. The area around has a Trader Joe's and Starbucks that are walkable but high amounts of graffiti and homeless individuals camping/sleeping throughout the area.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Tricia, thank you for sharing your feedback about Sonesta Emeryville - San Francisco Bay Bridge. We're delighted you found our facility to be very nice and clean. Your observations regarding our amenities and breakfast options have been noted. The surrounding area's conditions don't reflect the safety and comfort we aim to provide. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Wenjing, thank you for sharing your feedback. It is important for us to understand where we may improve. If you have specific concerns or suggestions, please reach out to us directly. Your input is valuable.Best regards,Sonesta Emeryville
by A verified traveler
Posted 28 May 2024
Lack of luxury
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Andre, thank you for your review. We appreciate your feedback. We're constantly working on improving our guests' experience and hope to have the opportunity to provide you with a more satisfying stay in the future.Best regards,Sonesta Emeryville
by A verified traveler
Posted 26 May 2024
Didn’t like that the TV was so small it was hard to see the words in the guide. Maybe getting a bigger tv wld be better.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Miriam, thank you for your feedback. Your suggestion regarding the TV size is appreciated. We're always looking for ways to improve and will take your input into consideration. We hope to welcome you back to Sonesta Emeryville - San Francisco Bay Bridge soon.Best regards,Sonesta Emeryville
