Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Good Professional Customer Service and Housekeeping!
by A verified traveler
Posted 10 May 2024
It was absolutely a pleasant stay The courtesy of every single staff member I in counter from the lobby, restaurant and housekeeping member has made my stay absolutely pleasant. Thank you!
Comment from Hotel Management
10 May 2024 by Leticia R-Guest Services, Hotel Management
Dear Erika, thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back, thank you.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Donna,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 9 May 2024
Quick, easy check-in, spacious, clean room.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Eleanor,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Posted 8 May 2024
The rooms are outdated and the loud Karaoke will not allow a restful evening. We were awakened by screeching singing a few nights during our stay. The price was more than the actual amenities that we had inagined.
Comment from Hotel Management
8 May 2024 by General Manager , Hotel Management
Dear Tamiko,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
by A verified traveler
Posted 6 May 2024
Our room was disgusting. There were stains on the curtains window/shower that resembled blood stains. There were large red stains on the carpet. The room smelled like smoke. There were mice traps on the floor in the room. Front desk told us they will make a note of this all. The room looked as if it was a crime scene before.
Comment from Hotel Management
6 May 2024 by General Manager , Hotel Management
Dear Cierra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 29 Apr 2024
Smelled like cigarettes
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Ruth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler from Kaukauna
Posted 28 Apr 2024
Property could definitely use some updates. There is no elevator so if you aren’t able to do stairs, request the first level! Bistro/Restaurant was less than impressive but it was still nice to have an option onsite
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Skyler,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 22 Apr 2024
I liked that it was close to Walmart and lots of parking available. Everything appeared clean.
My room wasn’t ready and I had to wait 45 minutes in lobby. Also room smelled like sweat.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Janeen,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 19 Apr 2024
The room had a nasty smell, like must and old cigarettes, it was very stale smelling. They might as well have smoking rooms. No complimentary coffee, besides the one in the room.
Comment from Hotel Management
19 Apr 2024 by Leticia R, Guest Services , Hotel Management
Dear Britaney, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.
