Ratings based on 517 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
There is a big window door that can access the parking lot which is really good. The facilities are old, door lock broken, window lock broken, bathroom is really small but room is big. There is a big table in the room maybe because the breakfast area has limited space and you will need to eat in your room.
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Shiqi,Thank you for your feedback. We regret to learn that you did not enjoy your stay. Rest assured, we will share your commentary with our internal team to seize all opportunities for improvement. We will look into the broken locks and make sure they are tended to immediately. Your feedback helps us make improvements, so thank you for sharing it with us. We appreciate your stay here and hope you can consider coming back in the future.Sincerely,Colonial Inn
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 25 May 2024
Great sweet for four people with child-three comfortable bed, kitchen one and half bathrooms. Convenient after our check in- Key to the room left in the coded box
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Alicja,Thank you for your review of Colonial Inn Ellsworth By Magnuson Worldwide. We're happy to hear your suite exceeded expectations! Having three comfortable beds, a kitchen, and one and a half bathrooms sounds perfect for a family of four. The key left in the coded box for check-in is a convenient touch as it eliminates any waiting and allows for a smooth arrival. We look forward to welcoming you back again soon!Sincerely,Colonial Inn
by A verified traveler
Posted 13 May 2024
The room was clean, the staff was friendly
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Barbara,Thank you for your recent stay at Colonial Inn. We're glad to hear that you found your accommodations clean and that we could provide you with the friendly service you expected and deserved. We are thankful for your feedback and hope to see you again on your visit to Ellsworth. Sincerely,Colonial Inn
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Carey,Thank you for taking the time to give us a review. We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Colonial Inn
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Tessa,Thank you for choosing to stay with us and taking the time to leave us a review. We look forward to hosting you again.Sincerely,Colonial Inn
by A verified traveler
Posted 11 Apr 2024
The place was very nice. We enjoyed the pool. The next morning we discovered we had no hot water went to the front desk and they said they didn’t know what was wrong. Also, they have breakfast and there were no gluten-free options. I know it can be hard, but just fruit or yogurt would’ve been nice. Kind of expected some refund for no hot water, but nothing was offered.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Alice,Thank you for providing a review of your stay at Colonial Inn Ellsworth By Magnuson Worldwide. We are happy to hear you enjoyed the pool. Your feedback regarding the lack of hot water and breakfast options for a gluten-free diet is appreciated and will be reviewed to provide a better overall experience. Thank you again for staying with us, and we would be delighted to host you again in the future.Sincerely,Colonial Inn
by A verified traveler
Posted 11 Apr 2024
The good: very good price, the owner seems to take pride in the property, pool, food available in AM, room amenities.
The not-so-good: Dated, ii that matters to you (doesn’t to us)
The terrible: Irwin, the incredibly rude morning desk clerk. If it weren’t for Irwin, this would be 5 star.
This was a great location and it is evident that the owner takes pride in this location. I was so surprised at jow much this spot had to offer—unexpected! The rooms are comfortable and the person who checked us in was kind and took the time yo show us around. There is an indoor pool which looked great, laundry room, vending machines, ice, and a sliding door in the downstairs units that you can use to bring in your luggage. Your main locked door is an inside unit. Aside from the horribly rude man in the AM who unfortunately changed our mind on staying a second night, it was great. The owner needs to fire Irwin, the morning desk worker, or the owner will lose more business than just ours.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Rebecca,Thank you for staying with us and for your detailed review. While we are pleased that you appreciated our pride in the property and our thoughtful amenities, we sincerely regret the unfortunate interaction you experienced at the front desk. Your feedback is valuable, and rest assured, it will be addressed to ensure all guests feel welcomed and valued. We hope to have an opportunity to host you again to provide a more pleasant experience in the future. Sincerely,Colonial Inn
by A verified traveler
Posted 16 Mar 2024
Hotel staff
Comment from Hotel Management
19 Mar 2024 by General Manager, Hotel Management
Dear Liza,We regret that our service fell below your expectations. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know, as we constantly aim to provide a comfortable, welcoming experience for our guests. Down the line, we hope to welcome you back and change your perceptions with our true, authentic spirit of hospitality.Sincerely,Colonial Inn
by A verified traveler
Posted 22 Jan 2024
Wasn’t sure what to expect, but the room was clean and comfortable. The staff were friendly and helpful and the price was right!
Comment from Hotel Management
24 Jan 2024 by General Manager, Hotel Management
Jennifer,Thank you for staying with us at Colonial Inn and for your fantastic comments. We appreciate your kind words regarding our clean accommodations, friendly team, and on-target pricing. Thanks for your review, and we look forward to seeing you again next time!Sincerely,Colonial Inn
