Ratings based on 513 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The room was clean, the staff was friendly
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Barbara,Thank you for your recent stay at Colonial Inn. We're glad to hear that you found your accommodations clean and that we could provide you with the friendly service you expected and deserved. We are thankful for your feedback and hope to see you again on your visit to Ellsworth. Sincerely,Colonial Inn
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Tessa,Thank you for choosing to stay with us and taking the time to leave us a review. We look forward to hosting you again.Sincerely,Colonial Inn
by A verified traveler
Posted 11 Apr 2024
The place was very nice. We enjoyed the pool. The next morning we discovered we had no hot water went to the front desk and they said they didn’t know what was wrong. Also, they have breakfast and there were no gluten-free options. I know it can be hard, but just fruit or yogurt would’ve been nice. Kind of expected some refund for no hot water, but nothing was offered.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Alice,Thank you for providing a review of your stay at Colonial Inn Ellsworth By Magnuson Worldwide. We are happy to hear you enjoyed the pool. Your feedback regarding the lack of hot water and breakfast options for a gluten-free diet is appreciated and will be reviewed to provide a better overall experience. Thank you again for staying with us, and we would be delighted to host you again in the future.Sincerely,Colonial Inn
by A verified traveler
Posted 11 Apr 2024
The good: very good price, the owner seems to take pride in the property, pool, food available in AM, room amenities.
The not-so-good: Dated, ii that matters to you (doesn’t to us)
The terrible: Irwin, the incredibly rude morning desk clerk. If it weren’t for Irwin, this would be 5 star.
This was a great location and it is evident that the owner takes pride in this location. I was so surprised at jow much this spot had to offer—unexpected! The rooms are comfortable and the person who checked us in was kind and took the time yo show us around. There is an indoor pool which looked great, laundry room, vending machines, ice, and a sliding door in the downstairs units that you can use to bring in your luggage. Your main locked door is an inside unit. Aside from the horribly rude man in the AM who unfortunately changed our mind on staying a second night, it was great. The owner needs to fire Irwin, the morning desk worker, or the owner will lose more business than just ours.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Rebecca,Thank you for staying with us and for your detailed review. While we are pleased that you appreciated our pride in the property and our thoughtful amenities, we sincerely regret the unfortunate interaction you experienced at the front desk. Your feedback is valuable, and rest assured, it will be addressed to ensure all guests feel welcomed and valued. We hope to have an opportunity to host you again to provide a more pleasant experience in the future. Sincerely,Colonial Inn
by A verified traveler
Posted 16 Mar 2024
Hotel staff
Comment from Hotel Management
19 Mar 2024 by General Manager, Hotel Management
Dear Liza,We regret that our service fell below your expectations. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know, as we constantly aim to provide a comfortable, welcoming experience for our guests. Down the line, we hope to welcome you back and change your perceptions with our true, authentic spirit of hospitality.Sincerely,Colonial Inn
by A verified traveler
Posted 22 Jan 2024
Wasn’t sure what to expect, but the room was clean and comfortable. The staff were friendly and helpful and the price was right!
Comment from Hotel Management
24 Jan 2024 by General Manager, Hotel Management
Jennifer,Thank you for staying with us at Colonial Inn and for your fantastic comments. We appreciate your kind words regarding our clean accommodations, friendly team, and on-target pricing. Thanks for your review, and we look forward to seeing you again next time!Sincerely,Colonial Inn
by A verified traveler
Posted 1 Dec 2023
by A verified traveler
Posted 13 Nov 2023
Very quiet, spacious room with a comfortable bed. Wonderful large pool. Quiet refrigerator and heater. Gracious front desk.
Comment from Hotel Management
15 Nov 2023 by General Manager, Hotel Management
Ruth,Thank you for being our guest at Colonial Inn Ellsworth By Magnuson Worldwide and for taking the time to share your lovely review. We truly appreciate you highlighting our awesome team, comfortable, spacious accommodations, and our great pool. It would be an honor to have you join us again the next time you're heading back in our direction.Sincerely,Colonial Inn
by A verified traveler
Posted 5 Nov 2023
Dude at the desk was very kind and patient with my daughter and I.
Comment from Hotel Management
7 Nov 2023 by General Manager, Hotel Management
Morgan,Thank you for your five-star review. We're pleased that our team showed compassion and patience to you and your daughter. It's important to us that all our guests feel supported and valued. We look forward to having you both stay with us again.Sincerely,Colonial Inn
by A verified traveler
Posted 28 Oct 2023
Service was very good
Comment from Hotel Management
31 Oct 2023 by General Manager, Hotel Management
Deborah, Thank you for choosing to stay with us at Colonial Inn. We're pleased to hear that our service met your expectations. As a family-owned and operated hotel, we genuinely value feedback like yours, as it gives us the motivation to continuously improve. We look forward to the opportunity to host you again in the future.Sincerely,Colonial Inn
