Ratings based on 130 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
We just spent a few nights here. The rooms were clean, modern, and comfortable. Where this hotel really shines is the service. The staff went well out of their way to accommodate us and ensure that we enjoyed our stay. The included breakfast was amazing and provided far more food than we imagined and packed leftovers for us which also became our lunch. On the day we left we were leaving early, when they found out we would be missing breakfast we were offered a packed lunch instead which was also delicious. This hotel exceeded expectations! Would certainly recommend.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Thank You! for precious comments concerning our Hotel that has kept us our goal of rendering the genuine services to much higher standards.Thank you, Management of Hotel Onrock.
by A verified traveler
Posted 6 May 2024
Our stay at Onrock Hotel was very pleasant. The staff were all really friendly and helpful. Rooms were clean. Nice little hotel with amazing views. Would recommend staying here for the best views of the mountains and the best service from hotel staff.
Comment from Hotel Management
8 May 2024 by Manager, Hotel Management
Dear Adeem, Greetings from Hotel Onrock! It was a pleasure to welcome you to our property, we are happy that we were able to delight you during your visit. We look forward to welcoming you for a much longer stay! Thank you, Management of Hotel Onrock
by A verified traveler
Posted 20 Apr 2024
Staff were wonderful and helpful, room 301 had an amazing view of the mountain and waterfall, comfortable bed - hotel is on a steep walkable hill.
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Dear Yasmyn, Greetings from Hotel Onrock! It was a pleasure to welcome you to our property, we are happy that we were able to delight you during your visit. We look forward to welcoming you for a much longer stay!
by A verified traveler
Posted 17 Apr 2024
The staff at Hotel Onrock were extremely attentive, warm and accommodating. We were treated like royalty! From the warm face towels on arrival, to the delicious breakfasts - everything was absolutely perfect!
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello to you! Mrs.Dharani Thanks for the great reviews that will definitely capture the hearts of the personalities who wish to arrive at our property. Good luck to you and wish you more happy holidays.Thank you, Management and the staff of Hotel Onrock.
by A verified traveler
Posted 16 Apr 2024
The view was beautiful. Kavindu recommended taking food from the hotel on the train because I'm gluten free. Then we forgot the food when we left and he brought it to the train station for me!
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Greetings from Hotel Onrock! It was a pleasure to welcome you to our property, we are happy that we were able to delight you during your visit. We look forward to welcoming you for a much longer stay! Thank you, Management of Hotel Onrock
by A verified traveler
Posted 3 Apr 2024
Very friendly and caring staff. Great view of the surrounding mountains and waterfalls. Wonderful breakfasts.
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Dear Judith, Greetings from Hotel Onrock! It was a pleasure to welcome you to our property, we are happy that we were able to delight you during your visit. We look forward to welcoming you for a much longer stay! Thank you, Management of Hotel Onrock
by A verified traveler
Posted 3 Apr 2024
Great location close to the train sration.
Hotel was well kept and the food service was great.
Walking up the hill to the hotel could be dificult for some.
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Mr. Peter, Thank You! for precious comments concerning our Hotel that has kept us our goal of rendering the genuine services to much higher standards. Thank you, Management of Hotel Onrock.
by A verified traveler
Posted 23 Mar 2024
We paid extra to get a room with a view and air conditioning . The rooms were clean and new , comfortable beds and I loved the space where you could unpack your case . They had nice touches like toothbrush and slippers . The breakfast was good, fruit, eggs and a Sri Lanka delicacy . I loved how it was a short trip to town and the cafes - it was a steep walk . When the Infiniti pool is finished on November it will be stunning . But the view of Ella rock and Lityle Adam’s peak was exceptional. The staff were so willing to help and attentive . Totally recommend staying here
Comment from Hotel Management
23 Mar 2024 by Manager, Hotel Management
Dear Sandie, Thank You! for precious comments concerning our Hotel that has kept us our goal of rendering the genuine services to much higher standards. We look forward to welcoming you for a much longer stay! Thank you, Management of Hotel Onrock.
by A verified traveler
Posted 22 Mar 2024
A beautiful hotel with amazing views and rooms, staff are very helpful and welcoming, had an amazing time here would highly recommend
The hill up to the property is very steep and long but you can get a tuk tuk up for a very small price and walking down is fine
Comment from Hotel Management
23 Mar 2024 by Manager, Hotel Management
Hello to you! Dear Jessica Thanks for the great reviews that will definitely capture the hearts of the personalities who wish to arrive at our property. Good luck to you and wish you more happy holidays.Thank you, Management and the staff of Hotel Onrock.
by A verified traveler
Great view and location
Posted 8 Mar 2024 on HotelsGreat views from the bedroom. Very new, very clean. Staff tripping over themselves to be helpful. Walking distance to central Ella ( albeit uphill on return!). Bathroom just a couple of feet too small, shower water pours under the sliding door making the bathroom floor quite wet. Unless you have the room door open along with the patio doors, there is no through breeze. The room gets quite stuffy even with patio doors fully open necessitating the aircon - which I hate. Otherwise perfect for a couple of nights.
Comment from Hotel Management
10 Mar 2024 by Manager, Hotel Management
Dear Carolyn, Greetings from Hotel Onrock! It was a pleasure to welcome you to our property, we are happy that we were able to delight you during your visit. We will certainly take the highlighted area into consideration for improvement. We look forward to welcoming you again for a much longer stay! Thank You, Management of Hotel Onrock.
