Ratings based on 977 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
When we arrived into the hotel room, it smelt like somebody had cooked fried fish, we turn the fans on, and the smell started to go away, but every time we would leave and come back, you could smell the fish. We didn’t wanna complain because we weren’t going to be there for very long and you guys were shortstaffed. there was pee on the toilet seat, there was no soap in the bathrooms. I would maybe rated a three only because the breakfast wasn’t too bad but I can honestly say that we probably won’t stay there again.
by A verified traveler from Chandler
Posted 9 Jun 2024
The staff went above and beyond to provide transportation in a town suddenly without a taxi or other transportation options. Their efforts were greatly appreciated by all involved.
by A verified traveler
Posted 8 Jun 2024
So easy to get around town. The staff was amazing. Will be staying there on my trips to Elko
by A verified traveler
Posted 7 Jun 2024
Pet friendly❤️
by A verified traveler
Posted 3 Jun 2024
Property is poorly maintained. Room condition was poor! Shower was dirty soom of the drawers broken won't stay there again.
Comment from Hotel Management
3 Jun 2024 by Lisa, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Lisa RomeroGeneral ManagerBest Western Elko Inn
by A verified traveler
Posted 27 May 2024
Very clean and spacious
Comment from Hotel Management
30 May 2024 by Lisa, Hotel Management
Thank you
by A verified traveler
Posted 25 May 2024
Good for a quick overnight, good breakfast, really friendly staff. Would not stay longer than a day, but would stay again if I were passing through.
Comment from Hotel Management
30 May 2024 by Lisa, Hotel Management
Thank you for your feed back
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
30 May 2024 by Lisa, Hotel Management
Thank you!
by A verified traveler from San Francisco
Posted 24 May 2024
Nice check in experience w staff. They r friendly and helpful
Comment from Hotel Management
25 May 2024 by Lisa, Hotel Management
Thank you so much!
by A verified traveler
Posted 23 May 2024
Clean. Friendly staff.
Comment from Hotel Management
25 May 2024 by Lisa, Hotel Management
Thank you!
