Ratings based on 953 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
We wanted a hotel with a pool. The pool was under maintenance. We entered the elevator to get to our room and it was filthy: food, dirt and who knows what else! Our bathroom had no washcloths or hand towels. The front panel of the vanity was off and leaning against the bathroom wall exposing the pipes under the sink. The toilet paper holder was installed backwards so every time the toilet paper was used the roll fell on the floor. The shower curtain was too short which caused the floor to flood when you took a shower. The tub plug leaked and I had to keep running the water to keep the tub filled with water. I had to go under the vanity to retrieve a bath toy and found a panty liner wrapped in toilet paper that was obviously there from previous guests - disgusting! The sofa bed was like sleeping on springs and there was debri and crumbs under the sofa. There was no bedding supplied for the sofa bed.
I believe only one ice machine in the hotel worked. The laundry area also had out of order on machines. Fixing and maintaining equipment did not seem to be a priority.
Staff were unwelcoming and seemed put off when asked for items that should have been supplied before our arrival.
Terrible stay and we will not return.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Susan, We apologize for the inconveniences you encountered during your stay. We value your feedback and will be sure to share your comments with the relevant teams for review. Our aim is always to provide a comfortable experience for our guests, and we regret that we fell short on this occasion. Your concerns will be addressed appropriately to enhance the quality of our services.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Matt, We appreciate you choosing our hotel for your stay. Feel free to contact us directly if you would like to share any feedback that could help improve future experiences for our guests.
by A verified traveler
Posted 8 Apr 2024
They never cleaned the room in a six day stay. Old food was in the hallway for all six days.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Anthony, We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with our housekeeping team to ensure such oversights are addressed moving forward. Should you wish to discuss your experience further, please contact our management team directly for assistance with your concerns.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello ERIC,We are thrilled to hear that you had an excellent experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Lamar,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your experience at our hotel. If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Mar 2024
Cleanliness
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Esveyde,We appreciate your feedback on cleanliness and will inform our housekeeping team for further improvement. Please feel free to reach out to our management for any additional concerns or feedback.
by A verified traveler
Posted 18 Mar 2024
Everything was good except that the pool was on maintenance thats the real reason i picked this hotel
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Maria, We apologize for any inconvenience caused by the pool maintenance. We recommend contacting our management for further assistance with your concerns regarding this matter.
by A verified traveler
Posted 5 Mar 2024
Great rooms
Comment from Hotel Management
7 Mar 2024 by Manager, Hotel Management
Hello Melissa,We are delighted to hear that you enjoyed our rooms during your stay. Your satisfaction is very important to us, and we appreciate your positive feedback. We hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 27 Feb 2024
None of the ice machines worked and were leaking. Mold was starting to grow on the wall and there was an awful smell. I talked with front desk about no lights in the parking lot on our arrival and that was never fixed.
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello BETTINA J, We apologize for the inconveniences you experienced during your stay. Our team takes all feedback seriously and will address these issues promptly to ensure a more comfortable experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Feb 2024
Excellent stay! Will return.
Comment from Hotel Management
29 Feb 2024 by Manager, Hotel Management
Hello Hannah,We are delighted to hear about your wonderful experience with us and look forward to welcoming you back in the future for another fantastic stay at our hotel.
