Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 20 May 2024
The bathroom and kitchen needs an overhaul. Rusty all over
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Amaris, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered during your stay. Please accept our apologies for the frustration and inconvenience this caused. We will address these concerns appropriately. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit.Sincerely,Hotel Managemen
by A verified traveler
Posted 19 May 2024
The property location is excellent. Next to a supermarket, gym, restaurants, the airport, etc. BUT the rooms need an urgent renovation!! The furniture is old and damaged. The room was not clean when I got it. I found a trash can full of dirty dippers in the bath room and I found dead spiders on each corner of the room. Also there’s a lot of noise between room so you can hear everything from the rooms next to you and above you.
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Diego, Thank you for your feedback. While we're glad you appreciated our convenient location, we sincerely apologize for the condition of your room. The cleanliness and maintenance issues you described are unacceptable and not reflective of our standards. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We hope you will consider giving us another chance in the future.Sincerely, Hotel Management
by A verified traveler
Posted 8 May 2024
by A verified traveler from los angeles
Posted 5 May 2024
by A verified traveler
Posted 27 Apr 2024
Clean
by A verified traveler
Posted 25 Apr 2024
Room smelt like black and milds
Comment from Hotel Management
25 Apr 2024 by Hotel Management , Hotel Management
Dear Christopher, We regret to hear about the smell you experienced in your room. Maintaining a fresh and comfortable environment for our guests is a top priority. We will address this matter with our housekeeping team to ensure thorough cleaning and odor elimination in the future. Your comfort is important to us, and we appreciate your understanding. If you encounter any issues during your stay, please don't hesitate to reach out to our staff so we can address them promptly. We hope you were still able to enjoy your time with us.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
A little outdated
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 2 Apr 2024
