Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Hotel fiesta offers lots of pools, great restaurants and shows. The staff is friendly and plentiful. They care about the customer experience, but the building is old and has lots of issues, concrete around the pool is crumbling. No one sits on the beach or swims on the water due to water pollution.
The family suites have a great floor plan, but need some updating.
by A verified traveler
Posted 13 May 2024
good
by A verified traveler
Posted 9 May 2024
I read many of the other comments and I was pleasantly surprised by the resort. My check in time took <5 min (it was a Wednesday in May though). The resort was clean and the staff was very friendly. I was pleased that they doubled up staff were needed to always have someone that spoke English available. The food and drinks were acceptable. Overall the resort look a little “tired” but renovations are in progress. I would come back.
by A verified traveler
Posted 30 Apr 2024
Everything is great but the all inclusive is not quite true, they advertise a spa and a few other things on their website but do not show that they are not included. They just give a vague description that say “some services may be extra”. Though the spa is included in the amenities list when you book but don’t show an extra cost.
by A verified traveler
Posted 29 Apr 2024
The property is a bit rundown and is in need of a makeover. The elevator in particular was a bit old and was afraid we might get stuck so just decided to use the stairs instead. The safe wouldn't open at times and had to call the staff to fix. Drinks from the bar were a bit watered down. The food from the buffet was not seasoned and limited. However, there are two sides to the buffet and the other side was actually good as the opposed the other side which was inedible.
On another note, the staff was very friendly and helpful. All in all we had an enjoyable vacation with good tours. But probably would not go back to this resort.
by A verified traveler
Posted 27 Apr 2024
Excellent
by A verified traveler
Posted 26 Apr 2024
Thanks to expedia I got VIP access, however some members of the hotel staff were not nice at all, such as fernanda in front desk.
And christian in the snacks both were rudes.
In the other hand Elias, Shirley, Hellen did the difference, with excellent customer service and going beyond of expectations.
by A verified traveler
Posted 25 Apr 2024
I stayed here often when it was a Hilton property. It was perfect then.
Now, I spent more time in lines waiting for something. Check in was slow and extremely hot. Staff was generally unfriendly and uncaring. Like they were doing me a favor. I did meet several workers who were good. The rest, not so good. In line to check in, in line for breakfast, in line at the only outside bar, in line for check out. And I’m paying for this. Understaffed.
by A verified traveler
Posted 24 Apr 2024
Check in time took an hour standing in a hot, humid area. Very disorganized and disjointed. There is a nighttime bartender on the beach that is angry and should not be working at all. Short, chunky older man with bad manners. Food is average at best.
There are two shining stars. The manager of Mackerla and a waitress named Francis. Very nice people, professional, and helpful!
by A verified traveler
Posted 23 Apr 2024
Place is amazing for an all-inclusive, 3 stars does not give this place justice. It's far better than a 4.5 stars in Dominican Republic or a five-star in Cuba.
