Ratings based on 1,539 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Room was dirty, had hair on all the beds and towels had mysterious yellow stains and the tv didn’t work.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Robert, We apologize for the inconveniences you encountered during your stay and appreciate your feedback. Rest assured we will address these matters with our housekeeping and maintenance teams to ensure a better experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 24 Apr 2024
Our room look like someone busted in the door and on top of that me and my husband went for dinner one night came back with left over food left back out came back to our food being stolen and a few of our items idk what’s going on
Comment from Hotel Management
26 Apr 2024 by Guest Relations Management, Hotel Management
Hi Evora,We are deeply sorry to hear about the unfortunate incidents you experienced during your stay at our establishment. Ensuring the safety and security of our guests and their belongings is a top priority for us, and we deeply regret that we fell short in this regard. We will investigate these incidents thoroughly and take immediate action to address any security vulnerabilities to prevent such occurrences in the future.We understand the frustration and concern you must be feeling, and we want to assure you that we are committed to resolving these issues. We kindly request that you provide us with any additional details or information regarding the incidents so that we can conduct a thorough investigation.We value your patronage and trust, and we will do everything in our power to rectify the situation and ensure that your future experiences with us are safe and satisfactory.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. Your feedback is important to us, and we appreciate the opportunity to address these issues and improve our services.
by A verified traveler
Posted 19 Apr 2024
Good
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Olivia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 18 Apr 2024
Good bed
Comment from Hotel Management
19 Apr 2024 by Guest Relations Management, Hotel Management
Hi Faith,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
by A verified traveler
Posted 16 Apr 2024
Nasty
Comment from Hotel Management
17 Apr 2024 by Guest Relations Management, Hotel Management
Hi Jamya,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
by A verified traveler
Posted 14 Apr 2024
Good
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Abelardo,We appreciate you taking the time to provide us with your feedback. Should you have any more insights or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 11 Apr 2024
Everything was broken. Bathroom was digusting. Door was not closed right so we felt cold air all night.
Comment from Hotel Management
13 Apr 2024 by Guest Relations Management, Hotel Management
Hi Christopher, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and understand that you had concerns.While we strive to provide a comfortable and enjoyable experience for our guests, we understand that we fell short of your expectations in these areas. We take maintenance and cleanliness seriously, and we regret that the bathroom did not meet your standards. We will investigate the issues you mentioned and ensure that necessary repairs and improvements are made promptly. Your feedback will help us address these issues and prevent them from occurring in the future.Regarding the door not closing properly, our maintenance team will inspect and rectify the issue to ensure that all doors are functioning properly and provide a comfortable environment for our guests.We appreciate your feedback as it allows us to identify areas for improvement. Please be assured that we take your concerns seriously and will work diligently to address them.We value your patronage and hope that you will consider staying with us again in the future. It would be our pleasure to provide you with a superior experience that reflects the high standards we strive to uphold.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
13 Apr 2024 by Guest Relations Management, Hotel Management
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 10 Apr 2024
Literally 3 roaches in my room within the first hour of my stay
Comment from Hotel Management
10 Apr 2024 by Guest Relations Management, Hotel Management
Hi Chad,We apologize for the unpleasant experience you had during your stay at our hotel.Maintaining a clean environment is of utmost importance to us, and we have strict protocols in place to prevent such occurrences. We take reports like this very seriously, and we will immediately investigate the issue and take appropriate actions to address it.We will take immediate corrective actions to rectify the situation and ensure that it does not happen again in the future.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer service team. We value your feedback and the opportunity to make things right.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
by A verified traveler from League City
Posted 8 Apr 2024
Dirty rooms. The restroom had poop inside the toilet and hairs inside the tub. Floors was muddy. I saw 2 roaches. Nasty rooms.
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Olga, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
