Ratings based on 1,156 Verified Reviews
1.9 Room cleanliness
2.8 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Roof leaking, dirty and roaches
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
Hotel was dirty , no towels , toilet paper , or soap.
There was drops of blood on the floor. The bathroom smelled like ass , and the water wouldn’t stop running in the shower. Coke baggies on hall way floor too. Also the elevator didn’t work.
Comment from Hotel Management
20 May 2024 by Brand Experience Team, Hotel Management
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 13 May 2024
Dirty noise bad bad I don’t recommend it
Comment from Hotel Management
20 May 2024 by Brand Experience Team, Hotel Management
Hi Waldemar,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 13 May 2024
I did not stay at this property. I arrived at 5:30pm for my reservation. I was given room 225 but maintenance said the ac did not work. I was then given room 219 but was not ready for another 30 minutes. I went to get dinner and arrived at 8:30pm for my room. It was occupied by another tenant. Then i was given room 225 again but ac didnt work. I left the property and asked for a refund.
Comment from Hotel Management
20 May 2024 by Brand Experience Team, Hotel Management
Hi Julio,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 10 May 2024
Dirty, Broken furniture, leaky faucets, everything is old and very worn.
Comment from Hotel Management
20 May 2024 by Brand Experience Team, Hotel Management
Hi Guadalupe,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
16 May 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 7 May 2024
No microwave in the room had to use the employee microwave in the front desk.
Ask for an iron and they didn’t have one had to use the service dryer to get the wrinkles out of my clothes.
And somebody’s pet take a dump on the hallway leaving all the smell for the whole day
Comment from Hotel Management
7 May 2024 by -kash, Hotel Management
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)
by A verified traveler from El Paso
Posted 6 May 2024
Terrible place to stay. Very noisy, the people from the floor above was very loud and was making a lot of noise. Bathroom was making some weird noise every 10 minutes, facility was extremely dirty, hallway floor had an enormous bubble, very unsafe. No phone or clock alarm was available in the room, a/c unit very loud, no drawers available, and stairs was dirty and used needles on the floor. Customer service was very friendly and helpful, however i don’t recommend the stay in this place at all. I had to checked out at the middle of the night due to the noisy and because I feel unsafe.
Comment from Hotel Management
7 May 2024 by -kash, Hotel Management
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)
by A verified traveler
Posted 6 May 2024
Not like the pictures at all. We were on the 3rd floor the elevator didn’t work plus no tv and filthy I do not recommend this place at all.
Comment from Hotel Management
7 May 2024 by -kash, Hotel Management
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)
