Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
only 1 working elevator,
by A verified traveler
Posted 10 Apr 2024
We were assigned to the 1st floor. I think it faced the freeway. It was ver loud from the traffic and the a/c was not working. The staff transferred us to another room. It was very nice.
I think Hyatt can replace the windows on the rooms facing freeway. The noise is pretty loud. Hopefully with better quality windows can keep the noise from freeway.
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Ying-Ying:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Camila:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Jimmy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 25 Mar 2024
Newly remodeled rooms
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Jeremiah:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Roseann:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 16 Mar 2024
Amazing stuff
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Miyo:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 11 Mar 2024
Very good communication and updates thank you
Comment from Hotel Management
21 Apr 2024 by Lesieli Toki, Hotel Management
Dear Ernesto:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,
by A verified traveler
Posted 25 Jan 2024 on Orbitz
N/a
by A verified traveler
Posted 22 Jan 2024 on Hotels
