Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Beds were so comfortable and our kids had alot of fun at the pool
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Kayla, it's pleasing to hear that you found your stay at Holiday Inn El Paso West – Sunland Park to your liking! We're glad to know both the comfort of our beds and the enjoyment of our pool added to the fun for your family. We look forward to welcoming you and your family back in the near future for another memorable stay.
by A verified traveler
Posted 22 Apr 2024
Ac partially worked.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Marisol, we regret to hear about the inconveniences with the cooling unit in your room. It's our priority that every guest has a comfortable stay, and we take your feedback seriously. We have ensured our maintenance team are aware and will address this. Your feedback helps us continuously improve. Thanks for sharing.
by A verified traveler
Posted 17 Apr 2024
One of the dirtiest air conditioners I have ever witnessed. The room was hot, dark and dirty. I left immediately and I was given a refund.
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Scott, we're grateful for your feedback. It is regrettable to hear about the condition of your room, including the issue with the air conditioner. Please know that we accommodate refund requests with the priority of guest satisfaction in mind. We have taken note of your comments and we assure you that measures are being taken to address your concerns. Your review is instrumental in helping us improve our service.
by A verified traveler
Posted 16 Apr 2024
Very quite and rooms independent of other rooms.
the room needs maintenance and renovation.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Manuel Rogelio, it's pleasing to hear you appreciated the quietness and relaxed atmosphere at the Holiday Inn El Paso West – Sunland Park. In regards to your comment about room improvements, we continuously aim to provide quality accommodations. Your feedback will be taken into account as we constantly strive to enhance our guest's stay. We hope to welcome you back again, aiming to exceed your expectations the next time around.
by A verified traveler
Posted 15 Apr 2024
Ironing table was dirty and disgusting .. the rooms are outdated and kinda creepy. No elevator had to lug my heavy suitcase up the stairs stopped and asked a female employee where to find building 6 she just pointed didn’t say a word emergency exit gate was broken and left open serious safety issue the toilet seat was disgusting yellow and old .. found some critters in the shower
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Michelle, we regret to hear about the inconveniences you encountered during your stay. It appears there were multiple aspects of your visit that did not meet your expectations, including the condition of our amenities and the level of service received. It is certainly not our intention to make your experience feel uneasy. Our goal is to provide a refreshing sanctuary for all guests. When it comes to issues related to cleanliness and maintenance, we take them very seriously and we will share your feedback with our team members. Your insight will help guide improvements for our property. We sincerely hope you give us another opportunity to deliver a much better experience in the future.
by A verified traveler
Posted 13 Apr 2024
Nice room
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Thank you for the great rating, Gloria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 9 Apr 2024
Clean
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Raul, thank you for taking the time to recognize the cleanliness at Holiday Inn El Paso West - Sunland Park. Our dedicated team members work hard to maintain high standards. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Claudia, thank you for staying at the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We're glad to know that your experience was positive and we always aim to improve our services. Your feedback is valuable and we look forward to seeing you on your next visit.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Service, Hotel Management
Philip, it's great to hear that you've had an enjoyable experience at the Holiday Inn El Paso West - Sunland Park. We aim to deliver the best services possible and it seems we hit the mark with you. We look forward to hosting you again on your next visit to El Paso. Thank you for being a valued guest.
by A verified traveler from Sedona
Posted 6 Apr 2024
This is a nice hotel in a good location that is just not designed well. The pool is cramped and plain; the area has a men’s bar (popular for the waitresses, named Twin Peaks), no other restaurants to speak of. On site restaurant is good. We were entertained by a work crew at the bar.
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Michelle, it's splendid to hear your appreciation for Holiday Inn El Paso West – Sunland Park's prime location and onsite dining. We're delighted you enjoyed the lively atmosphere. As for your suggestions about the layout and area amenities, we appreciate the feedback and continue to strive for improvements that enhance our guest experience. We hope to welcome you back in the future.
