Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
This seems to be an extended-stay suite hotel, and has a full kitchen. I'm just here for one night so not making use of it, but it seems like a great place for longer stays. The WiFi captive portal authentication is a bit flaky.
Comment from Hotel Management
6 May 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel. We appreciate the feedback and hope that you will return soon so you may enjoy all of the accommodations are hotel provides.Thank You,Management
by A verified traveler
Posted 1 May 2024
Room service was not available during the days I stayed. There were also so many bugs in the bathroom. Most of the staff were friendly though.
Comment from Hotel Management
1 May 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during you time with us. Our front desk staff is available to answer any question or request you may have during your time with us 24/7. Please let us know about your next stay with us.Thank You,Management
by A verified traveler from Kyle
Posted 1 May 2024
Front desk lady Jennifer did a great job, very friendly and professional, love the area she assigned us, very quiet, the suite was very clean and cozy. We had a great experience staying at Chase Suite Hotel.
Alma Reyes
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Dear Alma,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Jennifer provided great service. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager
by A verified traveler
Posted 29 Apr 2024
Jennifer was amazing
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Dear Raymond,Thank you for filling out a rating and review. We are happy to see you enjoyed your stay. We will be rewarding Jennifer for her service. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager
by A verified traveler
Posted 28 Apr 2024
Each ynit is like a small apartment. Has a full stove, fridge and microwave. Clean, spacious, offers breakfast. Close to the airport. Great deal. Will stay again.
Comment from Hotel Management
29 Apr 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel. We are very happy that you found our spacious suits clean and comfortable. We also love to hear that you were able to fully take use of our full sized fridge and working stoves. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management
by A verified traveler
Posted 18 Apr 2024
Roomy accommodation that was quiet. The only problem is that the AC blew on couch and bed.
Comment from Hotel Management
19 Apr 2024 by Thomas, Hotel Management
Hello,Thank you for taking the time to review our hotel. We are very sorry for any inconveniences that may have occurred during your time with us. Our maintenance team is available from 7am to 10pm on property if you are ever in need during your stay. Please let us know about your next stay with us as we would love to have you back.Thank You,Management
by A verified traveler
Posted 12 Apr 2024
I will definitely be staying there again 😄
Comment from Hotel Management
15 Apr 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel, We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management
by A verified traveler
Posted 5 Apr 2024
I checked in yesterday around 4pm and the lady at the front desk was very attentive and professional. Unfortunately I can't recall her name
Comment from Hotel Management
8 Apr 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel. We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management
by A verified traveler
Posted 5 Apr 2024
The only real problem was the body soap shampoo etc.…it’s old and stinks bad!!! Couldn’t even use it!!!! All else was good!
Comment from Hotel Management
8 Apr 2024 by Thomas, Hotel Management
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during your time with us. Thank You,Managment
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Manager, Hotel Management
Dear Lidia,Thank you for the 5-star review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager
