Ratings based on 66 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Karuna has the most majestic views! It is perched on the side of the mountain. We really enjoyed our stay here. The staff are very attentive and helpful. They are very quick to assist with excursions and ride to town. They have an infinity pool that has a great view and a restaurant next to it. The breakfast was plentiful and delicious. Shower is outdoor overlooking the water. Inactive seniors, disabled and families with small children need caution because of uphill terrain and stairs. We didn’t have any issues as those situations didn’t apply to us. Special thank you to Ellen for all your help coordinating our rides and giving us information about the resort. Thank you Karuna for the wonderful time at your resort!
Comment from Hotel Management
28 Apr 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality. Rest assured we will send your compliments to the staff! We do our best to ensure that we give our guests a pleasant and memorable stay here in Karuna. We will look into your comments and improve where we can. You were very friendly and nice guests to have! We are happy to have you here and we look forward to having you with us again soon!
by A verified traveler
Posted 19 Apr 2024
great views
Comment from Hotel Management
20 Apr 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality.We are happy to have you here and we look forward to having you with us again soon!
by A verified traveler
Posted 20 Mar 2024
Beautiful villas
Comment from Hotel Management
4 Apr 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality.We hope to sea you soon again!
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
4 Apr 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality.We hope to sea you soon again!
by A verified traveler
Posted 6 Feb 2024
Karuna Villa made our first visit to El Nido a very pleasant vacation. Staff was super friendly and helpful with all our questions and needs. They were very responsive when requesting transportation to and from downtown El Nido or closer destinations. Our Joglo was roomy and comfortable enough for our family of 5. The view of the bay was amazing especially during sunsets. I would recommend staying in Joglo 2 since it is right in the middle of the main office and restaurant/pool. Karuna was a great place to stay and would recommend it for anyone visiting El Nido.
Comment from Hotel Management
6 Feb 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality. Rest assured we will send your compliments to the staff! We do our best to ensure that we give our guests a pleasant and memorable stay here in Karuna. We will look into your comments and improve where we can. You were very friendly and nice guests to have! We are happy to have you here and we look forward to having you with us again soon!
by A verified traveler
Posted 14 Jan 2024
Staff service is awesome, Sarifa, Julieann and Lester at the Reception Area, Benjie the driver and Ellen at the restaurant, all gave an excellent service. They are gem in this incredible place called Karuna.
Comment from Hotel Management
14 Jan 2024 by Cyril, Hotel Management
Good day! Thank you for choosing to stay with us here at Karuna El Nido Villas! We also thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality. Rest assured we will send your compliments to the staff! We do our best to ensure that we give our guests a pleasant and memorable stay here in Karuna. We will look into your comments and improve where we can. You were very friendly and nice guests to have! We are happy to have you here and we look forward to having you with us again soon!
by A verified traveler
Posted 10 Jan 2024
by A verified traveler
Posted 18 Dec 2023
We were at the pool area enjoying our food and the bottle we bought when the shareholder came to nag at us and when we tried to let her know we wanted to let her know about the transportation experience she was getting loud that other guests can hear our conversation and she kept talking over us. Overall the front desk, drivers, bartenders, servers and other staff of the property were welcoming and kind. The shareholder made us feel very unwanted.
Comment from Hotel Management
19 Dec 2023 by Cyril, Hotel Management
Good day! We thank you for your time and effort in writing us a review. We do our best to ensure to give ALL guests a pleasant stay here in Karuna. We think you forgot to mention that despite theres already music being played on an acceptable volume level in the pool and restaurant area, you disregarded MULTIPLE requests to lower down the volume blasting out of your speaker stating that you are the only guests around, despite the fact that there are other 4 groups of guests. We are happy to know that in this review, you acknowledge their presence when it suits you. We are delighted to see that you are enjoying your bottle of liquor but we also have to remind you to lower down your music as you are ruining the tranquility of the other guests, and the place, by treating the restaurant as your own club with the volume and kind of music you are playing. Our shareholder has to stand her ground, and her right, to talk to you, as the title of Manager is not enough for your group. When you realized that she is not going to put up with your loud music and conversations, you changed the topic about a COMPLIMENTARY transportation service you enjoyed couple of times, and started to complain just because it was not available for your group at ONE TIME. It should also be noted, that it was the THREE of you, arguing in your loud voice, over one lady's. We suggest for you to be more mindful of your surroundings and actions next time to avoid the feeling of being unwanted. Rest assured that we take constructive feedback, and improve where we can. Thank you and have a nice day!
by A verified traveler
Posted 27 Nov 2023
Overall we were very happy with this hotel and we would stay here again. Gorgeous views, comfortable beds, delicious food, friendly service. The free car service was very useful. The only issue we had was that our air conditioning did not work. We mentioned it a few times to the staff and they said they checked it, but our room wouldn't get below 80 degrees F and the staff did not have solutions for us. Our family was in another suite and we know their air conditioning worked very well, so the issue was specific to our room.
Comment from Hotel Management
28 Nov 2023 by Cyril, Hotel Management
Good day! We thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality. Rest assured we will send your compliments to the staff! We do our best to ensure that we give our guests a pleasant and memorable stay here in Karuna. We will look into your comments and improve where we can. You were very friendly and nice guests to have! We are happy to have you here and we look forward to having you with us again soon!
by A verified traveler
Posted 17 Nov 2023
Staff and Views were amazing. Unfortunately our J5 air could not keep up. Unit worked but is undersized for the space.
Comment from Hotel Management
28 Nov 2023 by Cyril, Hotel Management
Good day! We thank you for your time and effort in writing us a review. We are happy to know that you have enjoyed our place and hospitality. Rest assured we will send your compliments to the staff! We do our best to ensure that we give our guests a pleasant and memorable stay here in Karuna. We will look into your comments and improve where we can. You were very friendly and nice guests to have! We are happy to have you here and we look forward to having you with us again soon!
