Ratings based on 69 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2022
We enjoyee the welcome drink lemongrass!! The staff was
So helpful!
We had a nice stay!!
Excellent!!
by A verified traveler
Posted 9 Jun 2022
The property is quite a distance from the city however, it is manageable since there was an available trike to the city, there was a restaurant around the property for your cravings. The staff are kind and accommodating. special mention to Ms. Rose and Ms. Kim.
by A verified traveler
An OK hotel relying on location.
Posted 25 Feb 2020 on HotelsThis is a hotel on Lio Beach (100m away) in El Nido. I got the impression that because it there it is assumed that this is enough and attention to details are not necessary.
First off, 40 minutes late getting picked up at the airport (having used their 'private' airline Air-Swift). Secondly, shower overflowed into the bathroom due to a blocked drain which was easily fixed by removing the accumulated hair, not a pleasant thing to have to do.
The staff, as always, were eager to help and we were offered a late check out due to our 17:20 flight which was appreciated (although the receptionist at checkout had not been informed and we were temporarily locked out of the room that had all of our possessions inside).
I have travelled extensively in the Philippines and stayed at some much nicer places for the same price or less. If this hotel wants to continue to attract future clients then it needs to up the game a bit and not rely on its location.
The room was comfortable enough and nearby facilities offer some good food and drink options.
Comment from Hotel Management
26 Feb 2020 by Balai Adlao, Hotel Management
Dear Mr Ryan,
We truly appreciate your letting us know about your experience as it is thru our guest’s feedback that we can continually improve. Please accept our deepest apologies for all the lapses in service as we can only imagine the disappointment you had over the series of unfortunate events that occurred during your stay. Please be assured that we have taken into account the points from your feedback and we are taking the necessary steps to correct and ensure these incidents do not happen again. We are intent on making things right so we do hope that we will be given the opportunity to welcome you back.
by A verified traveler
Posted 7 Feb 2020
Comment from Hotel Management
20 Feb 2020 by Eugene FOM, Hotel Management
Thank you for taking the time to rate us with your stay experienced and for appreciating the beauty of Balai Adlao. We hope to welcome you back in the future!
by A verified traveler
Posted 17 Dec 2019
The hotel has access on the beach and restaurants. Room is fine, I hope they put small desk with paper and pen. No hand soap and bath soap in the room, the staff did not refill the bottle, good thing we brought our own. Breakfast is excellent for Filipino guests because there’s variety but if your a foreigner they should add other choices like pastries, yogurt, ham. But overall I like the place and hotel
Comment from Hotel Management
26 Dec 2019 by Eugene FOM, Hotel Management
Thank you very much for your feedback and bringing to our attention the recent unfortunate experiences you had during your stay. Please accept our sincerest apologies for the service you experienced specially the refilling of soap in your room, we will certainly look into these and address it to the relevant Department. We are incredibly grateful that you appreciate the breakfast we offered during your stay. We do hope we can welcome you again as we are certainly looking forward to serving you better in the future
by A verified traveler
Posted 16 Oct 2019
All of the staff were very friendly and professional.
The only problem I encountered was that several of the local restaurants did not have a number of items available that were listed on the menu.
Comment from Hotel Management
11 Dec 2019 by Eugene Salvador, Hotel Management
Thank you for sharing with us your recent experience regarding your stay. We do apologize for the unfortunate scenario you encountered in terms of food selection in mainland. However, we have taken note of your concern and we will course it thru to related areas. It would be a pleasure to welcome you and be of service to you again in the future.
by A verified traveler from Alexandria, VA
Posted 27 Jul 2019
This hotel is part of a group of hotels in an area called Lio beach and this particular hotel is literally a 2 minute walk to the beach. This property is 5 minutes from the airport and 20 minutes away from El Nido town proper.
There are multiple dining and shopping options here but I have to agree on some of the reviews here that it typically cost 50% more than in town. There’s an ATM and a drugstore in the vicinity as well.
The hotel offers shuttle service to town every hour starting at 8:30 AM till midnight. Or if you can’t wait, you can take the tricycle for 150 pesos or about $3.00/person.
This property does not have a pool or a gym. There’s a gym next door that charges 250 pesos or about $5.00/day to use it - which one reviewer here said was a shame and I agree with him because hardly anyone uses it and why do you need to charge to use it?
Offers breakfast in the morning which was simple and good. The room itself was small and basic. It has a safe and a balcony where you can hang your wet clothes. The property is showing it’s age - our room has several cracks on the wall. Some of the lights in the bathroom are not working and this is even after we called at the front desk to get it fix and it was never done.
Overall, it’s a decent property. You don’t really stay in your room when you’re in El Nido. If you want to go a little higher end, try Seda Lio next door. It’s about a 10-minute walk on the beach from this hotel and connected by lighted pathway at night.
Comment from Hotel Management
10 Aug 2019 by Balai Adlao, Hotel Management
We truly appreciate your letting us know about your experience as it is thru our guest’s feedback that we can continually improve. We also apologize for the lack of urgency of our staff and substandard facilities of the room. We will endeavor to make improvements and address these straight away. We hope you can visit us again in future as we are eager to give you a better experience.
by A verified traveler
Posted 9 Jul 2019
Room had a modern yet traditional look and feel to it. Breakfast was amazing, served both western and traditional Filipino cuisine. Check-in was great, they pick you up straight from the airport as well as drop you off for your departures. Beach is just a 2 min walk away. A lot of restaurants nearby. Room was very clean. I would recommend it to family and friends. Probably one of the most upscale hotels around Lio. Hotel staff were nice and courteous. Lio itself was nice and peaceful. Make sure you check it out before they fully develop Lio to become the El Nido central.
Comment from Hotel Management
10 Aug 2019 by Balai Adlao, Hotel Management
We are incredibly grateful that you took the time to leave us this wonderful review. Our utmost reward is to hear that we are able to satisfy our guests, we are glad to learn that we made you happy during your stay. We are surely looking forward to being able to welcome you back in the future.
by A verified traveler
Posted 3 May 2019
Comment from Hotel Management
21 May 2019 by Balai Adlao, Hotel Management
Thank you very much for giving us a feedback.
by A verified traveler
Nice hotel, nice beach
Posted 2 May 2019 on HotelsNice hotel, nice beach, somewhat secluded; however the free shuttle in to town was quite useful. Be certain that your in-room safe is functioning properly, and USE it: sticky fingers.
Comment from Hotel Management
21 May 2019 by Balai Adlao, Hotel Management
Thank you very much for your feedback and bringing to our attention the recent unfortunate experiences you had during your stay. Please accept our deepest apologies for all the disappointments you encountered. It is our hope to welcome you back and be of service to you again in the near future.
