Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Loved the cleanness and dinning
Comment from Hotel Management
18 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Doreen, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 12 Jun 2024
Normal property,was expecting a lot more will not return
Comment from Hotel Management
12 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Edgar, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Kind regards,
by A verified traveler
Posted 11 Jun 2024
Perfect location. Very pretty property with friendly staff. Food was just ok for the most part
Comment from Hotel Management
12 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Bianca, How wonderful to receive such a kind review. I'd like to thank you for your wonderful rating of your recent vacation and to the services provided during your recent stay. I have passed on your kind words to the team who always try their best to meet our guests’ expectations. Hope to see you soon! Kind regards,
by A verified traveler from Little rock
Posted 10 Jun 2024
Close to down town, staff was great, beach right there,
Comment from Hotel Management
10 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Paul,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 9 Jun 2024
Accommodations and food/drinks were very good! Having more chairs near the pools would have been nice!
Comment from Hotel Management
10 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Dennis, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 5 Jun 2024
The food is awful. This is our 4th time here, but the food this time was really bad. The wine was horrible and every decent drink was an up charge. The staff was not over pleasant this time, in fact some were just outright rude. The woman who sits in the lobby trying to seek you upgrades was particularly rude, and told us how rude we were not wanting to talk with her about upgrades. She even demanded our names and room numbers. Overall, the staff was far less welcoming than ever before. We were told no at almost every turn. They don’t allow you to sit if you don’t have dinner reservations. There was a huge group of high school kids and there wasn’t even room to walk or get any service. It was one of the most disappointing experiences we’ve ever had. After four straight trips here - sadly to say, I don’t want to come back.
Comment from Hotel Management
6 Jun 2024 by Customer Care Team, Hotel Management
Dear Alfredo, Thank you for sharing your experience with the community. We have received your comments regarding some inconvenience that you encountered during you stay with us. It draws our attention because we receive very good comments from our collaborators and the service, however we will follow up internally to improve and work on the points mentioned. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Warmest regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Jean, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 1 Jun 2024
It was a very nice stay and my family and myself had a lot of fun, service could be faster by a little though.
Comment from Hotel Management
4 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Travis, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,
by A verified traveler from Ione
Posted 31 May 2024
Quiet - good food, great staff
Comment from Hotel Management
7 Jun 2024 by Fernando Pelayo General Manager Pueblo Bonito Los , Hotel Management
Dear Kevin, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,
by A verified traveler
Posted 31 May 2024
