Ratings based on 544 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Everything was dirty. The sheets had cigarette burns. So did the bed covered. Even the shower curtains.
Comment from Hotel Management
7 Jun 2024 by Austin, Hotel Management
Thank you for your feedback, Jose. We take all guest comments seriously and are committed to maintaining the highest standards of cleanliness and comfort. We regret that your experience did not meet your expectations.Upon receiving your review, we conducted a thorough investigation into the issues you raised. Our housekeeping staff follows strict protocols to ensure that all rooms are cleaned and inspected thoroughly before guests arrive. We apologize if any aspect of your room did not meet our usual standards.We understand how important a clean and comfortable environment is to our guests, and we are dedicated to addressing any concerns promptly. While we have not received similar complaints from other guests, your feedback helps us identify areas for improvement.
by A verified traveler
Posted 27 May 2024
Good environment at a low cost
Comment from Hotel Management
27 May 2024 by Austin, Hotel Management
Thank you so much for your fantastic review, Jimmy! We're thrilled to hear that you enjoyed your stay and found our environment welcoming and affordable.Providing great value and a pleasant atmosphere for our guests is our top priority, and it's wonderful to know we met your expectations. Your kind words are greatly appreciated and will be shared with our entire team.We look forward to welcoming you back to Valley Motel on your next visit. If there’s anything we can do to make your future stays even more enjoyable, please let us know.
by A verified traveler
Posted 27 May 2024
Poor value. There wasn’t even a drinking cup (even disposable plastic). The tv only worked intermittently. No hair dryer. Bare hanging light bulb. Cracked bathtub repaired with duct tape. Need I go on?
Comment from Hotel Management
31 May 2024 by Austin, Hotel Management
Thank you for taking the time to provide your feedback, Robert!We apologize for the issues you encountered with the TV and the bathtub. We have addressed them with our maintenance team and they are resolved! We have protocols in place so that each guest stays in a fully operational room, but unfortunately, we missed these problems.The items in each room are clearly stated on all booking sites we advertise. We regret that you were not happy with what you were provided, but we do not offer cups or hair dryers.We are committed to providing a better experience for our guests and will ensure these problems do not arise in the future. Your feedback is invaluable in helping us improve our services. If you decide to give us another chance, please contact us directly so we can ensure your next stay meets your expectations.
by A verified traveler
Posted 15 May 2024
Nice little place
Comment from Hotel Management
15 May 2024 by Austin, Hotel Management
Thank you for the kind words, Troy! We are delighted to hear that you enjoyed your stay here at Valley Motel. We hope to welcome you back soon!
by A verified traveler
Posted 13 May 2024
The air conditioner threw materials when turned on. It made a noise that was so loud surely people walking past the motel on the sidewalk could hear. Staying here is not safe.
Comment from Hotel Management
13 May 2024 by Austin, Hotel Management
Thank you for taking the time to leave your feedback, Tylr. We’re truly sorry to hear about the noise issue with the AC unit in your room. Your comfort is our top priority, and we understand how disruptive this must have been to your stay.We’ve immediately notified our maintenance team to address the AC unit in your room and ensure it is operating quietly. Additionally, we are conducting a thorough inspection of all AC units in our rooms to prevent this from happening in the future.We appreciate your valuable feedback and hope you will give us another opportunity to provide you with a more enjoyable stay. Please don’t hesitate to contact us directly if there is anything else we can do for you.
by A verified traveler
Posted 9 May 2024
Gross place! Unsafe!
Comment from Hotel Management
9 May 2024 by Shanda, Hotel Management
You never showed up for your booking. We held the room all night for you. As advertised, our bookings are non-cancellable and non refundable.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
31 May 2024 by Austin, Hotel Management
Thank you so much for your wonderful review! We are thrilled you had a great stay with us here at Valley Motel. Your positive feedback means a lot to our team, and we are delighted to know that we met your expectations.If you enjoyed anything specific or any highlights you'd like to share, we’d love to hear more about your experience. We always strive to provide the best service possible, and it’s rewarding to know that we succeeded.We look forward to welcoming you back soon!
by A verified traveler
Posted 5 May 2024
Everyone that works at this motel are very nice people and I think all other hotels,motels should be as kind and friendly as these people that work at Valley Motel.
Comment from Hotel Management
5 May 2024 by Austin, Hotel Management
Thank you for staying with us and giving your positive feedback! We are so happy that you had a great experience with us because we truly try our best to give the best customer service we can while making your stay convenient and simple. We hope to welcome you back here soon!
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Eva, Hotel Management
Thank you for your review! We are glad you had a positive experience. We look forward to welcoming you on your next stay with us. :)
by A verified traveler
Posted 2 May 2024
The ladies that run the Valley Motel are always so nice and show excellent hospitality. You always give me a warm welcome every time I come stay there. Thank you I always feel at home . Maybe I could possibly work for you guys too since we know each other pretty well always a first name bases.
Comment from Hotel Management
3 May 2024 by Eva, Hotel Management
Thank you for your review! We are glad you had a positive experience. We look forward to welcoming you on your next stay with us. Always a pleasure to see you Diane! :)
