Ratings based on 373 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Fantastic stay. Friendly staff, beautiful rooftop terrace, delicious breakfast, lovely additions free afternoon snacks, waters, juices. Excellent location
Comment from Hotel Management
6 Jun 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Dear Melanie,Thank you very much for having chosen the Hotel Kivir to spend your stay in Seville and for taking the time to write this lovely review.Our staff is committed to providing exceptional service to make each visit memorable, so it's fantastic to hear that you found them attentive. Your recommendation is greatly appreciated.We would be pleased to welcome you again once the future brings you back to Seville.Sincerely yours,Mª Del Mar Morillo (Guest Experience)
by A verified traveler from Dubai
Posted 2 Jun 2024
Excellent hotel but the rooms facing the river are noisy because of two busy bars on the street below the rooms.
Comment from Hotel Management
3 Jun 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Dear Mohammad,Thank you so much for taking the time to provide such kind feedback of your recent stay with us at the Hotel Kivir.Our team always aims to provide extraordinary service to make our guests stays special and memorable. Your high recommendation truly mean a lot to us.We are sorry for any inconvenient the noise from the bars outside may have caused you. We will take note in order to keep on improving our service. Sincerely yours,Mª del Mar Morillo (Guest Experience)
by A verified traveler
Posted 28 May 2024
Great location, lovely welcome, clean, fresh and nice hotel. Lovely team, nice room but air conditioning poor. Lovely breakfast, great rooftop with a dipping pool to cool off. Nice bar, loved the snacks and coffee area downstairs. Nice surprise as my wife gifted a bottle of fix for her birthday with a touching note. Recommend this hotel and the team work really hard and are very professional and kind.
Comment from Hotel Management
31 May 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Dear Warren,Thank you so much for taking the time to provide such kind feedback of your recent stay with us at the Hotel Kivir.Our staff is committed to providing exceptional service to make each visit memorable, so it's fantastic to hear that you found them attentive and polite. Your recommendation is greatly appreciated.We are glad that you enjoyed some of our small details to our guests such as the snacks you mentioned or the birthday gesture.We're sorry the inconveniences you had with the use of the air conditioning. We would like to apologize and thank you for letting us know, our maintenance service will check it and make sure it works perfectly for our future guests. It would be a real pleasure to welcome you back Home again and to share our passion about the hospitality service and about the city with you!!Sincerely yours,Mª del Mar Morillo (Guest Experience)
by A verified traveler
Posted 11 May 2024
The shower in our room was a bit of a struggle, the temperature control was manual and having no red or blue dots to indecate which direction to adjust the temperature. Just a small problem easy to fix, apart from that great hotel nice people.
Comment from Hotel Management
17 May 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Dear Robin,Thank you very much for letting us be a part of your trip to Sevilla and for your nice review.Our staff is committed to providing exceptional service to make each visit memorable, so it's fantastic to hear that you found them attentive and polite. Your recommendation is greatly appreciated.We are sorry fo any inconvenience the use of the shower may have caused you, we thank you for your comment and we will have it in mind in order to keep on improving.We would all be glad to welcome you back soon.Regards,Mª del Mar Morillo (Guest Experience)
by A verified traveler from Northampton
Posted 10 Apr 2024
Very pleasant hotel with large, clean room (Junior Suite) Cold Breakfast was excellent - excellent fruit, yoghurt, cheese and hams, freshly squeezed orange juice. Hot options were limited and not that good… Don’t pick this hotel if you need a swimming pool as there is one but tiny…. Staff friendly and helpful. Views across the river from the terrace were superb.
Comment from Hotel Management
11 Apr 2024 by Mar Morillo - Guest experience, Hotel Management
Dear Paul,Thanks a lot for your comment and review, we are glad that you enjoyed your stay with us. Right today we have changed our breakfast service, including hot options and more variety. So, we hope you can visit us again in the future.Best regards
by A verified traveler from Broxbourne
Posted 2 Apr 2024
Great venue, the Staff extremely helpful and the rooftop bar overlooking the city and River was a real plus point.
Comment from Hotel Management
6 Apr 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Dear Ian,Thank you for choosing to stay with us at Hotel Kivir, and for taking the time to review your visit.It gives me joy to learn that you thoroughly enjoyed your stay with us at The Hotel Kivir and that you found everything to your liking.The entire team and I truly appreciated your kind words and we all look forward to welcome you once again in the nearest future for another enjoyable stay.Sincerely yours,Mª del Mar Morillo (Guest Experience)
by A verified traveler
Posted 15 Mar 2024
The hotel is well maintained and spotless. The bedroom very well equipped and attractive with the biggest most comfortable bed we've slept in. The staff throughout are exceptionally friendly, helpful and professional. We whole heartedly Hotel Kivir.
Comment from Hotel Management
22 Mar 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Many thanks for taking the time out to write a fantastic review about us. It was an absolute pleasure to welcome you to Hotel Kivir. It gives me joy to learn that you thoroughly enjoyed your stay with us at The Hotel Kivir and that you found everything to your liking. We truly enjoyed having you with us. It will be a real pleasure to welcome you back Home again and to share our passion about the service and about the city with you!!
by A verified traveler from Sioux City
Posted 1 Mar 2024
Location is a plus! we just cross the street and walk along the river. A lot of dinning options just around the corner. Close to the most touristic places. Staff super friendly. Awesome breakfast. Super comfy beds. Clean baths. Yes a little bit noise since is on the Main Street, but it didn't bother so much. Only downs for me: no restaurant in the hotel (they are building one), and no parking ( but 2 garage buildings very close. We will go back here on our next trip to Sevilla.
Comment from Hotel Management
11 Mar 2024 by Mª del Mar Morillo (Guest Experience), Hotel Management
Thank you for your recent visit at Hotel Kivir and for taking time to write your experience, your feedback is very important for us. We’re constantly working hard to improve our services and facilities, your comment is very helpful in guiding us to give full satisfaction to our guests. It is also great to read that our location was perfect for your needs and that you had such a great stay with us. As you mentioned in your review, we are blessed to be located right in the heart of Seville! We truly hope to be able to accommodate you once the future brings you back to Seville.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Feb 2024 by Mar Morillo - Guest experience, Hotel Management
Dear Leanne,Thanks a lot for your review and your time. We feel very happy to know that you spent a nive stay with us.Hope to see you again in the future.Best regards
by A verified traveler
Posted 16 Feb 2024
I was not impressed with breakfast, but hotel was clean, my room was facing river and it was above bar/restaurant and noise was too much but I feel unfair to say that is hotel problem . the problem was bar/restaurant
Comment from Hotel Management
16 Feb 2024 by Mar Morillo - Guest experience, Hotel Management
Dear AzarThank you very much for your review and your comment, it is very useful for us to improve in everything possible. We hope you visit us again and do not hesitate to contact us directly to express your preferences, we will take them into account.All the best
