Ratings based on 29 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Pretty location....pity about the service.
Posted 11 Sep 2018
Pros: Location
Cons: Alas this is NOT a '4 STAR hotel' as it bills itself. Management and staff training is urgently required and service needs improving. 2-3 Star at best
Location: Wine growing region. lots of wine bars! Walk into the town of Eger in about 30 mins (or cab 8 mins) plenty of restaurants. Boredom threshold: 2-3 days
Nicely situated just outside the town of Eger about 2 hours out of Budapest. But poor quality staffing meant that corridors to rooms were never cleaned (Same piles of dust on the stairs throughout 4 days). Tiny bath towels. No clean towels or bath mats provided at all. No spare toilet rolls....1 per room. Four shower cap boxes in bathroom but only one contained a shower cap!...the rest were empty. Soap only available from a dispenser. Requests for room service or poolside service for sandwiches etc (as they advertise 24/7) were met each time with a curt: "No!" (No explanation provided just 'No!'). TV/Radio only in Hungarian language. Check-out muddled; they had no record of my advance payment to Expedia when I booked 8 months ago, so I ended having to pay again and sort it out on my return...which Expedia are now doing.
by A verified traveler from SC
Posted 16 Apr 2018
Pros: Convenient location, modern rooms and television.
Cons: WiFi ineternet downstream speed. Provide body soap in the hotel rooms, and a wine key. Also half of the channels for the TV are not available.
Location: Nice setting just on the edge of the city, located within walking distance of the Valley Of the Beuatiful Women.
Staff is professional.
The breakfast is excellent,
Dinner at the restaurant is convenient, but honestly there are much better and cheaper options nearby.
WiFi is terrible and not working at times. YouTube is blocked and any video streaming. Not recommended to stay here for business if you need the ability to work remotely.
No body soap provided in hotel room. Also, there are frequently large parties arriving on bus late at night and it can be noisy some nights.
Recommended
for Everyoneby A verified traveler
Spa hotel close to the wine cellars of Eger
Posted 6 Feb 2018
Pros: Spa, staff, restaurant
Cons: Possibly more Eng-lang TV channels
Location: Close to the wine cellars of Szépasszonyvölgy and, towards town, the surprisingly excellent Beatles Museum
Ideal choice for a weekend away, with good spa facilities, a decent restaurant and swift, efficient staff. Villa Völgy is a complex of lodging houses ranged around pretty gardens and a little church. Free, off-street parking is close by, or paid for within the complex itself. Eger city centre is about 15 minutes' walk or it's an easy, cheap taxi journey. This is not five-star pampering but it doesn't have to be – Villa Völgy is perfect for those who want to enjoy the attractions of Eger, and spend a couple of hours in the pool and saunas. Recommended.
by A verified traveler
Posted 11 Nov 2017
Only breakfast was good. This is 2-3* hotel. Poor WiFi. On 5 days room cleaned only once. In wellness towels "on the cards"?!
by A verified traveler
Good place with great location!
Posted 16 Oct 2017 on HotelsGood hotel with great location!! We loved everything except the lack of wariness of helpfulness from the receptionist. Also we have three rooms to our booking and were placed in 3 separate buildings.
by Bela
Posted 2 Jun 2017 on Hotels
Recommended
for Everyoneby A verified traveler
A Night in Eger
Posted 4 Oct 2016This Villa was perfect! The spa area was exactly what I needed! And it was walking distance from the wine caves. A $2 can drive took you into the city center or a very lovely 25 minute walk. The staff went above what you would expect as they let me store my luggage on check out day, then called a cab so I could go to the train station. They even looked up the train schedule to let me know the train times. Before entering the cab, they told the driver exactly where I wanted to go. Beautiful place, excellent food, support service!
by Andrew from Edmonton
Very happy
Posted 5 Jun 2016 on HotelsLoved the hotel. Great location for the local wine region. Pool and spa was excellent.
by John C from Alberta
Not the Best
Posted 29 May 2016 on HotelsAir conditioning didn't work (fan only). Hot therefore and noisy.
by arthur
Posted 17 May 2016 on Hotels
