Ratings based on 966 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Prompton
Posted 10 Jun 2024
I had an overall good stay. My only issues were the breakfast and the late check out. After the first morning, I did not have the breakfast again. The hotel only allowed 2 hours for late checkout despite my offer to pay for 3 hours.
by A verified traveler
Posted 9 Jun 2024
Didn’t experience any sort of inconveniences, even showed up earlier than check in time and they were so kind that I was given the room sooner.
by A verified traveler
Posted 8 Jun 2024
Staff was great. Clean overall.
by A verified traveler
Posted 30 May 2024
All are good , only that the carpet is very dirty, pillow is too thin, and we walked to Kasai Lumiere that the breakfast is more better then Hotel Lumiere Nishikasai, we don’t know why same price but different food of breakfast
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 27 May 2024
Exceptional services at Hotel Lumiere, my family has had wonderful experience here. Hopefully I will book the hotel when I revisit Japan again in future.
by A verified traveler
Posted 25 May 2024
The staff are friendly and very respectful. The room is very clean. Complete with microwave, thermos, fridge, hair dyer. The bed is comfy. Convenient locations
by A verified traveler
Posted 21 May 2024
It is so good, but they parking lot is small
by A verified traveler
Posted 21 May 2024
Great location and only a 6min walk to Nishi Kasai station (Tozai line) You can easily connect to other stations from this line and great if you want to get away from the crowds and hustle and bustle of the city. We stayed in a triple room and it was just enough for the 3 of us. We had a balcony room which was lovely and we even saw Mt Fuji from the balcony and the Tokyo Skytree. It would be great if they added some outdoor furniture, but we were still so pleased with the room. Room was equipped with a washing machine that doubled as a dryer, laundry detergent can be purchased at the front desk, a microwave, mini fridge, hot plate cook top and kitchen sink. The bathroom was quite spacious and offered family size shampoo, conditioner and body wash. There were also free amenities in the lobby, such as cleansing oil, face creams, cotton tips and hairbrushes. We loved using the coffee machine in the lobby as well and the free breakfast was a plus. Super close to Disneyland, I highly recommend getting a taxi there as it was only 10-15min drive. The room did feel a little old, but we enjoyed our one week stay, it had everything we needed and the staff were all so lovely. Very impressed for a 3 star hotel.
by A verified traveler
Posted 19 May 2024
everything else is good except for the few breakfast choices
