Ratings based on 83 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
I asked for a hotel near Ganado, AZ and expedia said we found a Motel in edna, ~6.8 miles from Ganado. I made the reservation and kept driving to Ganado AZ, then 5 miles out I asked gps to navigate me to Edna, Az. Can't be found. I looked on the map, nope. I checked the reservation and realized expedia reserved me a room in Edna, TX. Seriously??? And I didnt pay for the refund option but my intention was to have a bed in ARIZONA, not TEXAS. Shame on Expedia
Comment from Hotel Management
19 May 2024 by Hotel management , Hotel Management
Hi KathleenThank you for bringing this issue to our attention. We're very sorry to hear about the mix-up with your reservation. It seems there was a misunderstanding with the booking location, which understandably caused a lot of frustration.Since the booking was made through Expedia, I recommend reaching out to their customer service directly to explain the situation. They may be able to offer a solution or compensation given the circumstances.We appreciate your understanding and hope that this issue can be resolved swiftly.
by A verified traveler
Posted 26 Apr 2024
people from hotel very rude
Comment from Hotel Management
26 Apr 2024 by Hotel management , Hotel Management
Dear Manuel,Thank you for bringing this to our attention. We're sincerely sorry to hear about your experience and any interactions that left you feeling this way. Providing exceptional service and hospitality is our top priority, and we regret any instances where we fell short of your expectations. Please know that we take your concerns seriously and will address them with our team to ensure that all our guests receive the courteous and respectful treatment they deserve.
by A verified traveler
Posted 20 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by Hotel Management , Hotel Management
Dear Melanie,Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.
by A verified traveler
Posted 10 Feb 2024
It was somewhere to sleep, clean an warm
Comment from Hotel Management
10 Feb 2024 by Hotel management , Hotel Management
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future
by A verified traveler
Posted 17 Dec 2023 on Hotels
Room was dirty, outdated and smelled horrible. Bedding looked dirty still.
Comment from Hotel Management
17 Dec 2023 by Hotel Management , Hotel Management
Dear Valued Guest,We appreciate your recent feedback regarding your stay. We sincerely apologize for the issues you encountered, and we are actively addressing them to enhance our services. Your comments are crucial to our improvement, and we hope to welcome you again for a more positive experience.Kind regards,Management
by A verified traveler
Posted 5 Nov 2023
Ok for one night
Comment from Hotel Management
6 Nov 2023 by Hotel management , Hotel Management
Dear Linda Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
25 Oct 2023 by Hotel management , Hotel Management
Thank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future
by A verified traveler
Nice hotel
Posted 7 Aug 2023 on HotelsThe rooms had a little bit of a upgrade. They were nice.
Comment from Hotel Management
7 Aug 2023 by Hotel management , Hotel Management
Dear thelmaThank you for your feedback in regards to your recent stay at the Americas Best Value Inn Edna TX. We are happy to hear that you enjoyed your stay. Thank you again and we look forward to seeing you again in the near future.
by A verified traveler
Posted 29 Apr 2023
Comment from Hotel Management
7 Aug 2023 by Hotel management , Hotel Management
Dear patriciaThank you for your feedback.
