Ratings based on 1,249 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by David M Duty Manager, Hotel Management
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!
by A verified traveler from Edmonton
Posted 29 Apr 2024
Great
Comment from Hotel Management
29 Apr 2024 by Duty Manager David Martinez, Hotel Management
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Duty Manager David M, Hotel Management
I am so glad to hear you had a great stay and look forward to welcoming you back again soon!
by A verified traveler
Posted 29 Apr 2024
The hotel was good, clean and staff were pleasant. However the parking was rediculously priced.
Comment from Hotel Management
29 Apr 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!
by A verified traveler
Posted 27 Apr 2024
The location of the Matrix is fantastic as it is walkable to many great restaurants and downtown Edmonton events. However, over the last couple of years we have noticed that it is getting more and more run down, and certain "perks" are no longer available; such as the breakfast. The outside parkade and outside area around by Starbucks is very dirts, littered with cigarette butts. We also noticed that only two small pillows are provided per bed now, hard to get comfy to watch TV. In lieu of this, I do feel that the value/quality do not match.
Comment from Hotel Management
29 Apr 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for taking the time to share your comments with us. Each concern shared will be taken into consideration.
by A verified traveler
Posted 26 Apr 2024
Fantastic and I’ve slept better than I have in months.
The only critique is the almost comically slow elevators which require consideration before leaving for wherever you need to be.
Comment from Hotel Management
28 Apr 2024 by Duty Manager David M, Hotel Management
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!
by A verified traveler
Posted 25 Apr 2024
This is an older hotel with not so high end renovations. Is within walking distance to most downtown attractions.
Comment from Hotel Management
29 Apr 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Duty Manager David M, Hotel Management
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!
by A verified traveler
Posted 23 Apr 2024
I like the location of this property as is close to family I visit. It's a decent hotel at typically a good price point. Its in decent condition overall. What I don't love is the price of parking and the free breakfast went to $18 tax but I think that is common with the majority of hotels that had offered this perk. Also it is not part of any loyalty program so don't build any perks or recognition no matter how much you stay there. The junior and platinum suites space is nice.
Comment from Hotel Management
24 Apr 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for your review. I am glad to hear you had a pleasant stay with us. The concerns mentioned are being shared with the relevant department heads. We hope to see you again on your next visit to Edmonton
by A verified traveler
Posted 23 Apr 2024
Over all was it was a good hotel, just I hope there was a visible sign that they have a gym in the third floor, I only found out in my last day of checkout.
Comment from Hotel Management
24 Apr 2024 by Duty Manager David Martinez, Hotel Management
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!
