Ratings based on 999 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024
good
Comment from Hotel Management
13 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Corey, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Edison. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, prompting your 4/5 score. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 29 Jan 2024
Enjoyed my stay
Comment from Hotel Management
30 Jan 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Rodney, for the feedback about your stay at the Red Roof Inn Edison. We're delighted that you enjoyed your stay with us, prompting your 5/5 score. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Jan 2024
Amazing experience no complaints here
Comment from Hotel Management
16 Jan 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Rodney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had an amazing experience while with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
4 Feb 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Rodney, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A verified traveler
Posted 1 Jan 2024 on Hotels
Rude, could not get clean towels and the room smell of weed,
Comment from Hotel Management
3 Jan 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Prudence, for describing to us your stay at the Red Roof Inn Edison. Please accept our apologies for any inconvenience during your visit, I so hope your stay wasn't too hindering for a goodnight's sleep. Here at RedRoof we really do try to prevent similar issues like those, I've shared your comments with our management team. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Sincerely,RedRoof Management
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
1 Jan 2024 by Oniel Rediresponse Specialist , Hotel Management
Hi Pedro,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Edison. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
22 Jan 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Raywatie,Thank you for choosing to stay at our Red Roof Inn Edison. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
by A verified traveler from Boston
Posted 25 Dec 2023
Very dirty place, bugs everywhere, all nonsmoking rooms are with very strong tobacco and weed smell, I tried to get different rooms and they all smell tobacco even when they say nonsmoking, that’s not a place to stay not even an hour, everyone smoking in the rooms entrance and very dirty, Expedia should remove that place from their list because the pictures are not the right one when searching for a place, their appearance is totally different than what we see in the Expedia catalog, it was awful experience, I couldn’t sleep at all
Comment from Hotel Management
27 Dec 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Guillermo,We are sorry to hear your recent stay at the RED ROOF INN EDISON was poor and did not meet your expectations. It's sad to see your poor scoring was due to the distasteful experiences you mentioned. I will certainly bring these to the property’s attention in an effort to address your concerns and make changes to improve guests' experiences. Feedback from our guest is always welcome as we strive to improve here at Red Roof.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 25 Dec 2023
Comment from Hotel Management
26 Dec 2023 by Olivia RediResponse Specialist , Hotel Management
Hello Yugesh, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edison and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
