Ratings based on 884 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Ballyclare

Posted 1 Apr 2024
Really nice hotel in great location. Staff are very nice and helpful
4 out of 5
by A verified traveler from Kirkcaldy

Posted 26 Mar 2024
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
4 out of 5
by A verified traveler

Posted 25 Mar 2024
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room, Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
5 out of 5
by A verified traveler

A Wonderful Weekend

Posted 20 Jan 2024 on Hotels
A wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jan 2024
5 out of 5
by A verified traveler

Best spot in Edinburgh

Posted 3 Jan 2024 on Hotels
Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Dec 2023 on Hotels
4 out of 5
by A verified traveler

Nice break

Posted 18 Dec 2023 on Hotels
We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Dec 2023 on Hotels
5 out of 5
by A verified traveler from Glendale

This traveler left a rating score only Posted 10 Dec 2023
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