Ratings based on 63 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
NO
Comment from Hotel Management
4 Jun 2024 by Smith Place Hotel Team, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We apologise for any inconvenience or dissatisfaction that you experienced during your stay.We understand that there were issues that arose during your stay, and we regret that we were unable to provide you with a satisfactory resolution. We are constantly working to improve our services and your feedback will help us to identify areas where we can make improvements.We apologise that you didn't feel comfortable letting us know about the issues as they arose as we could have addressed these for you promptly during your stay. We would like to assure you that we are always available to address any concerns our guests may have. We regret that we were unable to assist you in this regard and will take steps to ensure that we are better equipped to handle similar situations in the future.We hope that you will consider giving us another chance in the future, and we would welcome the opportunity to provide you with a more positive experience. Thank you for choosing to stay with us.Best regards,
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
29 May 2024 by Best regards, mySTAYINN Team, Hotel Management
Thank you for taking the time to write such a lovely review of your stay at our property. We are thrilled that you had a fantastic time and that we met your expectations. It was a pleasure to host you, and we appreciate your kind words and support.We would love to have you back, and we will make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your stay more memorable.Thank you again for choosing to stay with us, and we hope to see you soon.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
29 May 2024 by Mystayinn Team, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We apologise for any inconvenience or dissatisfaction that you experienced during your stay.We understand that there were issues that arose during your stay, and we regret that we were unable to provide you with a satisfactory resolution. We are constantly working to improve our services and your feedback will help us to identify areas where we can make improvements.We apologise that you didn't feel comfortable letting us know about the issues as they arose as we could have addressed these for you promptly during your stay. We would like to assure you that we are always available to address any concerns our guests may have. We regret that we were unable to assist you in this regard and will take steps to ensure that we are better equipped to handle similar situations in the future.We hope that you will consider giving us another chance in the future, and we would welcome the opportunity to provide you with a more positive experience. Thank you for choosing to stay with us.Best regards, mySTAYINN Team
by A verified traveler
Posted 8 Mar 2024
The location is great. However, Room 4 is very small and the bed is old and sags in the middle, so very uncomfortable.
Comment from Hotel Management
13 Jun 2024 by Smith Place Hotel management team., Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We apologise for any dissatisfaction with the bed that you experienced during your stay.We are constantly working to improve our services and your feedback will help us to identify areas where we can make improvements.We apologise that you didn't feel comfortable letting us know about the issues as they arose as we could have addressed these for you promptly during your stay. We would like to assure you that we are always available to address any concerns our guests may have.We hope that you will consider giving us another chance in the future, and we would welcome the opportunity to provide you with a more positive experience. Thank you for choosing to stay with us.Best regards, Smith Place Hotel management team.
by A verified traveler
Posted 16 Feb 2024
This hotel was very disappointing. When we arrived, the toilet in our room was stained and dirty, the shower curtains were moldy, and the towels were stained. We went to use the kettle and found it full of moldy teabags, and upon seeking assistance at the front desk for a new kettle, found the desk unstaffed. After ringing the bell and calling, we were still unable to reach anyone so we were not able to use the kettle or have assistance with anything during our stay. We stayed for three nights and our room was never cleaned and towels were never replaced. Our room was advertised as sleeping three but no extra blankets were provided for the futon, and once again, when we seeked assistance for extra towels and blankets we were not able to reach anyone. Overall, it seemed as if our room had not been thoroughly checked or cleaned before our stay and we were not provided with any opportunities to speak to staff.
by A verified traveler
Posted 13 Feb 2024
A very good shower which is quite rare! Double bed up against the wall so a very small double room. Would stay again and hope a bigger double room was available.
by A verified traveler
Posted 7 Jan 2024
Small room uncomfortable bed but claen and convenient receptionist was helpful. Reasonably handy for city centre.
by A verified traveler
Posted 7 Dec 2023 on Hotels
by A verified traveler
Posted 17 Oct 2023
It was warm even in 2 degree weather.
by A verified traveler
Posted 12 Oct 2023
