Ratings based on 997 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 16 Aug 2022
It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia. When can I expect my money back ? Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ??? George Kennedy Bettex@mac.com Tel 07785316171
5 out of 5
by A verified traveler

Posted 1 Jun 2022
Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.
1 out of 5
by A verified traveler

Closed hotel on arrival

Posted 22 Oct 2021 on Hotels
The hotel was closed on the dAY of arrival,
Comment from Hotel Management
7 Nov 2021 by Will Harrington, Hotel Management
Dear Richard, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Sep 2021
1 out of 5
by A verified traveler

CLOSED

Posted 19 Sep 2021 on Hotels
The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..
Comment from Hotel Management
7 Nov 2021 by Will Harrington, Hotel Management
Dear Angela, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jul 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jul 2021
3 out of 5
by A verified traveler

Disappointing

Posted 24 May 2021 on Hotels
Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 May 2021 on Hotels
2 out of 5
by A verified traveler

Stay in Raddisson Blue when booked at Collection h

Posted 18 May 2021 on Hotels
To whom it may concern, I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned! Friendly staff at the breakfast though! Kind regards, Dr Asatiani
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