Ratings based on 769 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2021 on Hotels
Comment from Hotel Management
28 Nov 2021 by Pal, Hotel Management
Dear Kevin,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Pal
General Manager
by A verified traveler
Posted 26 Nov 2021 on Hotels
Comment from Hotel Management
2 Dec 2021 by Pal, Hotel Management
Dear Lesley,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
General Manager
by A verified traveler
Good but dated
Posted 15 Nov 2021 on HotelsThe property is in a brilliant location, only 10 min walk from the castle. The hotel is nice, however there are aspects of the decor which are dated and could do with updating.
Comment from Hotel Management
28 Nov 2021 by Pal, Hotel Management
Dear Andrew,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
General Manager
by A verified traveler
Posted 7 Nov 2021 on Hotels
We have stayed twice so far & both times the staff are always very friendly.
Comment from Hotel Management
8 Nov 2021 by Stuart, Hotel Management
Dear Jordana,
We appreciate the time you took to leave a review,
We are glad you had a great experience with us. However we are disappointed to see some of your concerns during your stay, and we will address this to our designated team member internally. We look forward to hosting you again for an even better experience.
Thanks again, and have a lovely day.
Warmest regards,
General Manager
by A verified traveler
Posted 7 Nov 2021 on Hotels
Comment from Hotel Management
9 Nov 2021 by Pal, Hotel Management
Dear Robert, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pal - General Manager
by A verified traveler
Lovely stay
Posted 2 Nov 2021 on HotelsThe staff were fantastic and so friendly. We stayed in a standard room which was decent in size with a lovely en suite. My only complaint was cleanliness and there was an awful drain smell from the bathroom the whole of our stay. Everything else was fab!!!
Comment from Hotel Management
3 Nov 2021 by Pal, Hotel Management
Dear Stephanie,
We appreciate the time you took to leave a review,
We are glad you had a great experience with us. However we are disappointed to see some of your concerns during your stay, and we will address this to our designated team member internally. We look forward to hosting you again for an even better experience.
Thanks again, and have a lovely day.
Warmest regards,
General Manager
by A verified traveler
Posted 29 Oct 2021
Quite old building and not everything in perfect condition, but in overall clean and as expected for the price. Very close to City center and good transport link.
Comment from Hotel Management
31 Oct 2021 by Stuart, Hotel Management
Dear Andrii,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Stuart
General Manager
by A verified traveler
Posted 29 Oct 2021 on Hotels
Comment from Hotel Management
31 Oct 2021 by Stuart, Hotel Management
Dear Lee,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
Stuart
General Manager
by A verified traveler
房間隔音極差
Posted 25 Oct 2021 on Hotels房間隔音極差，整個晚上都聽到大力關門及有人談話的聲音，上一層沖廁所時亦發出很大水聲
Comment from Hotel Management
31 Oct 2021 by Stuart, Hotel Management
尊敬的客人，
感谢您抽出宝贵时间分享您的反馈。 虽然我希望您有更好的体验，但我们从中学习并使用这样的反馈来改进。 我们努力提供卓越的客户体验，在这种情况下，我们显然没有做到。 如果您给我们一个机会重新赢得您的信任，我可以向您保证，我们将尽最大努力为您提供我们众多客人都非常喜欢的卓越酒店体验。
真挚地，
Stuart
总经理
by A verified traveler
Posted 24 Oct 2021 on Hotels
Comment from Hotel Management
31 Oct 2021 by Stuart, Hotel Management
Dear Angela,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Stuart
General Manager
