Ratings based on 736 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Dragana, Hotel Management
Dear Lori,Thank you for completing our survey. We apologize for not meeting your expectations during your stay.Could you please provide us with more details about your experience? Your feedback is crucial in helping us understand where we fell short and how we can improve.We appreciate your time and input and look forward to hearing from you soon.Warm regards,
by A verified traveler
Posted 14 May 2024
Very nice rooms & great free breakfast!
Comment from Hotel Management
15 May 2024 by Dragana, Hotel Management
Dear Lanae',Thank you for your kind words! We're thrilled to hear that you enjoyed both our rooms and breakfast offerings. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark. Should you have any further feedback or suggestions, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 21 Apr 2024
They were doing renovations itnwas still oretty quiet. It did not effect the use of any amenities. My only complaint is that my room smelled like cigarette smoke.
Comment from Hotel Management
23 Apr 2024 by Dragana, Hotel Management
Dear Noraine,Thank you for taking the time to complete our guest survey. Your feedback is incredibly important to us as we continually strive to improve our services and facilities.We are delighted to hear that you enjoyed your experience with us. Your positive comments serve as a great source of motivation for our team, who work tirelessly to ensure that each guest has a memorable stay.We sincerely apologize for any inconvenience caused by the smoke smell during your stay. Your comfort and satisfaction are paramount to us, and we regret any discomfort this may have caused. Rest assured, we take your feedback seriously, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future.Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the near future and providing you with exceptional experience.Warm regards,
by A verified traveler
Posted 13 Apr 2024
Even with the construction they are doing it was nice
Comment from Hotel Management
13 Apr 2024 by Dragana, Hotel Management
Dear Susan,Thank you for your understanding regarding our renovation. We understand that such projects can sometimes cause inconvenience, and we sincerely appreciate your patience and flexibility during this time.Our aim is to continually improve and enhance our facilities to provide an even better experience for our guests in the future. Your understanding and support are invaluable to us as we work towards this goal.If there is anything else we can do to make your stay more comfortable or if you have any concerns, please do not hesitate to let us know. We are here to ensure that your experience with us remains enjoyable despite the ongoing renovations.Warm regards,
by A verified traveler
Posted 12 Apr 2024
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Comment from Hotel Management
13 Apr 2024 by Dragana, Hotel Management
Dear Ashton,Thank you for taking the time to complete our survey and for your outstanding score. We are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services and provide memorable experiences for our guests.We sincerely appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more exceptional, please don't hesitate to reach out.Warm regards,
by A verified traveler
Posted 12 Apr 2024
Was clean the staff was wonderful and it’s right beside the outlet mall.
Comment from Hotel Management
13 Apr 2024 by Dragana, Hotel Management
Dear Lacey,Thank you for your feedback! We're thrilled to hear that you appreciated the cleanliness of our facilities and the exceptional service provided by our staff during your stay.Maintaining a clean and welcoming environment is a top priority for us, and our team takes great pride in ensuring that every guest feels comfortable and well taken care of. Your kind words are a testament to their hard work and dedication.We truly appreciate your patronage and look forward to welcoming you back for another wonderful experience in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 8 Apr 2024
The property is under construction i was not advised that was happening. I checked in midnight and the staff was rude and no late check out was “possible”. Woke up by the construction workers went to conplain and I was told they can’t do anything! Worse night at a holiday inn !!!
Comment from Hotel Management
9 Apr 2024 by Dragana, Hotel Management
Dear Nephtali,Thank you for taking the time to complete our hotel guest survey. Your feedback is invaluable to us as we continuously strive to improve our services and meet the needs of our guests.We sincerely apologize for any inconvenience caused by the ongoing renovation during your stay. We understand the importance of providing a peaceful and comfortable environment for our guests, and we did our best to communicate this in advance by posting the information on our website. However, we regret if this information was not clear or if it affected your experience negatively. Please be assured that we are working diligently to complete the renovations as quickly as possible to enhance the overall guest experience.Regarding your comment about late checkouts, we understand that flexibility in this matter is important for our guests. Please note that late checkouts are subject to availability, and while we try our best to accommodate such requests, it may not always be possible during busy periods. We appreciate your understanding on this matter.Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 6 Apr 2024
Two ladies doing breakfast were amazing .
Comment from Hotel Management
8 Apr 2024 by Dragana, Hotel Management
Dear Cody,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the service provided by our breakfast staff during your recent stay.Our team takes great pride in delivering exceptional service, and your kind words serve as a testament to their dedication and hard work. We will be sure to pass along your compliments to the breakfast staff, as they will be delighted to hear that their efforts were appreciated.We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Warm regards,
by A verified traveler
Posted 24 Mar 2024
The hotel was great. However, upon checking in we found out the fourth floor was under construction. We were going to try the pool so st that particular moment it wasn’t a big deal. While down at the pool I asked the front desk how long the construction would last as it was already 5pm. He said that they were required to stop at 6pm which was all good. The construction continued until after 8pm. With a young child trying to rest from a long road trip this was unfortunately very difficult to deal with.
Comment from Hotel Management
26 Mar 2024 by Dragana, Hotel Management
Dear Jenna,Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.We understand that the noise from our renovation may have caused some inconvenience during your stay, and for that, we sincerely apologize. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret any disruption this may have caused.Your patience and understanding during this period of renovation are truly appreciated. We are working diligently to improve our facilities and enhance the experience for all our guests, and we hope that you will consider visiting us again in the future to see the results of these efforts.Once again, thank you for choosing to stay with us and for your understanding regarding the renovation noise. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,
by A verified traveler
Service
Posted 10 Mar 2024 on HotelsNice friendly service and clean roomy.
Comment from Hotel Management
11 Mar 2024 by Briana Hamblin - GM, Hotel Management
Thanks for the great review!! We are so happy to see guest enjoying their stay with us! Hope to see you next time you are in the area.
