Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Really enjoyed our stay here. Staff were very helpful, friendly and welcoming! Room was clean and comfortable. Walkable to most things.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Kirsty Ross, Front Office Manager, Hotel Management
Dear Nicole,Thank you for scoring us on your recent stay. I hope you will consider staying with us again, so we can deliver even better service on return.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Derek, Hotel Management
Thank-you for your 5/5 review Jon-Michael!Hope you had a grand time in Edinburgh.
by A verified traveler
Posted 21 Apr 2024
We enjoyed our stay. Room and breakfast was excellent. Having to park offsite was less convenient but common in Edinburgh. Make sure to book parking in advance to get discount!
Comment from Hotel Management
21 Apr 2024 by Derek, Hotel Management
Thank-you for your 5/5 review Cynthia.I'm happy to read that you enjoyed your room & had a great breakfast!We hope to see you again soon!
by A verified traveler from Livingston
Posted 19 Apr 2024
Centrally located!
Comment from Hotel Management
19 Apr 2024 by Kirsty Ross, Front Office Manager, Hotel Management
I am so pleased to hear that you enjoyed your stay with us! We hope to welcome you back to the Courtyard by Marriott Edinburgh again in the near future
by A verified traveler
Posted 17 Apr 2024
This was the perfect stay! We added a nights stay in transit and they easily combined our two reservations. We had a spacious quiet room on the main floor, that was super clean and comfortable. Perfect location, in the heart of everything. Would definitely book again!
Comment from Hotel Management
18 Apr 2024 by Courtyard Front Desk - Nicolas, Hotel Management
Dear David,Thank you for sharing your experience with us! We're delighted to hear that you had a perfect stay and that we were able to accommodate your request to combine reservations seamlessly. It's also great to know that you enjoyed your spacious, quiet, and clean room on the main floor, as well as our convenient location in the heart of everything. We appreciate your kind words and look forward to welcoming you back for another stay in the future!
by A verified traveler
Posted 17 Apr 2024
As the hotel was under renovation, there were gaps in service.
No lounge . The bar was in the restaurant and had no nibbles. Red wine was cold. The restaurant was noisy and not conducive to a relaxing drink before the evening meal.
The express breakfast was not available on the first two days( very good when available.
Comment from Hotel Management
18 Apr 2024 by Courtyard Front Desk - Nicolas, Hotel Management
Dear Joan,Thank you for sharing your feedback with us. We are trying our very best to keep our renovation's impact as low as possible in our guest experience, and we apologize for the gaps in service it may have caused. Your comments about the lack of a lounge, the bar setup, and the noise in the restaurant are duly noted, and we understand how these factors can impact the overall experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay once our work is finished in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Derek, Hotel Management
5/5, thank-you Ben!I hope you had a great time in Edinburgh & we look forward to welcoming you back soon!
by A verified traveler from Greensboro
Posted 14 Apr 2024
Hotel was under some construction in the main lobby area, but besides that the rooms nice! I found it a good walking distance to all the must sees (royal mile, Arthur’s seat, calton hill) and right by the theater.
Comment from Hotel Management
15 Apr 2024 by Kirsty Ross, Front Office Manager, Hotel Management
Dear Candace Lauren,Thank you for your feedback! We are pleased to hear you enjoyed your overall experience, and we hope you will consider staying with us again in the near future.
by A verified traveler from Union city
Posted 13 Apr 2024
The property is located in a perfect location in my opinion. You can take the tram right out of the airport and it will drop you off a short walk away. The Edinburgh bus station is a short walk away, all the tourist attractions are in a walkable distance. The property itself is nice but unfortunately going through some construction when we stayed. The room we stayed in was a bit small but this was expected. A few issues we had was the room cleaning which seemed to be lacking ex: gave us one towel, didn’t restock our toilet paper, and left used glasses in our room. One thing that I just genuinely couldn’t get over was the toilet. It was a square toilet which just made it extremely difficult and awkward to use. I’m not sure if this is a standard for the UK or just a design choice but I’m thankful I don’t have to use it again lol. The shower was nice but it had low water pressure and I have never been a fan of the half walled showers as water gets all over the floor or rug on the open side. Our bed was a bit lumpy and we both had some issues sleeping but we powered through it. Overall we got what we paid for and the hotel was in a perfect location for us.
Comment from Hotel Management
14 Apr 2024 by Kirsty Ross, Front Office Manager, Hotel Management
Dear Jason Martin,This is the first time we have received a comment about the toilet design actually, but we will keep that in mind! I apologise for the minor issues you experienced, and will be sure to pass on to our housekeeping management team. I am pleased to hear, however, that the location was convenient for your travels. We hope you will consider staying with us again, and thank you again for your time!
