Ratings based on 779 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
.
by A verified traveler
Posted 10 May 2024
very clean and quiet
by A verified traveler
Posted 6 May 2024
The shower could be changed to a more powerful rainwater overhead shower .Otherwise the hotel was fantastic
by A verified traveler
Posted 27 Apr 2024
Staff was great
Comment from Hotel Management
27 Apr 2024 by Ana, Hotel Management
Dear Carmine,Thank you for sharing your feedback, this is very important to us.Kind regards,
by A verified traveler
Posted 24 Apr 2024
Good hotel but feels a little remote and staff were efficient but could be more friendly and welcoming.
Comment from Hotel Management
26 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear Liam,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
by A verified traveler
Posted 19 Apr 2024
Quick check in. Wheelchair friendly and the room was accessible. Perfectly clean and comfortable. Food was a bit over priced for what it was but ok. Bus stops close by so easy to get to the city centre.
Comment from Hotel Management
26 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
by A verified traveler from graham
Posted 14 Apr 2024
The hotel is not near anything-petrol, food, etc., but within 5-10 minutes driving. We stayed only for one night prior to a flight. The hotel is modern and the room was spacious. My only complaint is that I do not understand the design of frosted glass doors and walls for a bathroom. The bathroom doors had inch wide openings, which leaves zero privacy. I could see the TV from the shower through the crack. A design I’ll never understand and don’t know how it caught on.
Comment from Hotel Management
14 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear William,Thank you for providing us with feedback scores from your recent stay.I can see from the scores that you provided that overall you were perhaps able to enjoy your stay, but we didn’t quite reach your expectations in all areas. All of your feedback has been passed onto the respected management, however, if you would like to provide us with any further comments or feedback please do not hesitate to contact me.I hope we have the opportunity to address your concerns and that we can welcome you back soon. Sincerely, Matthew (Front Office Supervisor)
by A verified traveler from Pauline
Posted 6 Apr 2024
Very clean, quiet property. Easy parking and the staff went above and beyond during our stay.
Comment from Hotel Management
7 Apr 2024 by Ana, Hotel Management
Dear Douglas,Thank you for choosing to stay with us.We're delighted to know succeeded your expectations! This is very important to us.We hope to welcome you back anytime soon.Kind regards,
by A verified traveler
Posted 4 Apr 2024
The room was nice. clean and quiet.
Prefect location and good breakfast
Comment from Hotel Management
7 Apr 2024 by Ana, Hotel Management
Dear Yuet,Thank you for sharing your experience with us.We're delighted to enjoyed your stay.Kind regards,
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Courtyard Edinburgh West, Hotel Management
Dear Bob,On behalf of the entire hotel team, I want to thank you for sharing about your stay here at the Courtyard Edinburgh West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Matthew (Front Office Supervisor)
