Ratings based on 86 Verified Reviews
4.9 Room cleanliness
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Very pretty inside and out
by A verified traveler
Posted 3 Jun 2024
A lovely apartment right beside Holyrood Palace.
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Elizabeth,Thanks for sharing your review on your recent stay with us.It's been a pleasure to welcoming you in and the team will look forward to welcoming you again at Abbey Strand Apartments.Kind regards,Nic SforzaReception Supervisor
by A verified traveler
Posted 2 Jun 2024
Well appointed, clean and comfortable
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Louise,Thanks for your time to share your review on your recent stay at Abbey Strand Apartments.I'm pleased to hear you have enjoyed your luxury serviced apartment and the team will love to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor
by A verified traveler
Posted 29 Apr 2024
The apartment was beautiful!! Clean, decorated lovely and functional.
The bathrobes provided were an extra nice.
The location was just perfect.
We went to breakfast about a quarter of a mile away.
Quiet, tucked away by the Holyrood house gardens, it was the perfect place to stay.
Comment from Hotel Management
18 May 2024 by Hotel Management, Hotel Management
Dear Shelley,Many thanks for your time to review your recent stay with us.It's a pleasure to learn that you have enjoyed your apartment and the experience in our historical location!I hope to have the opportunity to welcoming you again in the near future.Kind regards,Nic SforzaReception Supervisor
by A verified traveler
Posted 23 Mar 2024
Easy walk home down slope from city center. Perfect place for Uber drop off and pick up. Comfy bed, and seating. Kitchen had enough. Temp easy to regulate. Hop on off bus stop right out front along with city bus. Super safe for a single woman or lbgtq even at night. Nice views from apt. Lots to do w/I a one block radius. No lift may be an issue for some. But overall great location and stay!
Comment from Hotel Management
24 Mar 2024 by Hotel Management , Hotel Management
Dear Julia,Thanks for your time to review your recent stay at Cheval Abbey Strand.I'm delighted to hear that you have enjoyed your apartment and had a great time in Edinburgh!We all hope to welcoming you again in one of our Cheval properties.Kind regards,Nic SforzaReception Supervisor
by A verified traveler
Posted 9 Mar 2024
Property itself excellent. Service communication needs work. Expedia didn’t send the confirmation email the day before as stated. This should have enclosed access codes to property. Advised to down load both Expedia and Cheval app - neither could provide missing information that was in absent email. Phone number in app and in property window went to voicemail. Helpful assistant on further telephone call guided us through access and forwarded email.
Seamless service design is essential for good travel experience. Hope this can be improved for next customers as the property and location was excellent
Comment from Hotel Management
11 Mar 2024 by Kim, Hotel Management
Dear Christine, Thank you for taking the time to provide valuable feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. It is feedback like yours that allows us to continually evaluate and improve on the services we offer. I am sorry to hear that whilst you found the property itself excellent, that you were let down by the process of providing the information required to ensure you experienced a seamless arrival.This procedure is currently under review, I will be sure to share your feedback with the team working on this to take in to consideration the points you have highlighted. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future and we can offer a more enjoyable experience for your next visit. Kind regards and best wishes, Kim LoudenOperations Manager
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Hotel Management , Hotel Management
Dear Carolyn,Many thanks to provide feedback on your stay with us.It's a pleasure to see such a high score and we hope to see you again for another great stay.Kind regards,Nic SforzaReception Supervisor
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
23 Feb 2024 by Kim Louden, Operations Manager, Hotel Management
Dear Stephanie, Thank you for your review of your recent stay at Cheval Abbey Strand Apartments at Holyrood. The team aspire to offer exceptional service to all our guests, they will be thrilled to receive such high feedback scores. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes,
by A verified traveler
Posted 16 Dec 2023
Cheval exceeded our expectations! It was clean, quiet, large, comfortable, and recently renovated. There is a lot to do nearby and everything is walkable. However, it is at the end of the Royal Mile at the bottom of a gentle hill. The good thing is it provides a peaceful night's sleep. The not-so-good thing is that is at one end of the town so you have to walk towards the center of town to do everything.
by A verified traveler
Grand but maybe not worth the amount
Posted 8 Dec 2023 on HotelsClean and tidy, lovely bathroom, however the place can get very noisy in that area
