Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
A gem on Grassmarket! What a beautiful view of the Castle. Superb service. A five star facility for sure!
by A verified traveler
Posted 29 Apr 2024
What a perfect hotel! You couldn’t ask for a better location, so close to everything…very walkable, safe at night. Rooms were clean and the staff very helpful. Food and drinks were awesome. Will definitely book again if we are ever in Edinburgh again.
by A verified traveler
Posted 27 Apr 2024
Property was good. Parking was tight. Bed was extremely uncomfortable.
by A verified traveler
Posted 26 Apr 2024
Exceptional customer service by two young front desk staff
Comment from Hotel Management
27 Apr 2024 by Reception, Hotel Management
Dear Michael,We're delighted to hear about your exceptional experience with our front desk staff! Providing outstanding customer service is at the heart of what we do, and we're thrilled that two of our team members made such a positive impression on you. We'll be sure to pass along your kind words to them as recognition for their dedication. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,
by A verified traveler
Posted 25 Apr 2024
Top stay
Comment from Hotel Management
27 Apr 2024 by Reception, Hotel Management
Dear Barry,Thank you for your brief but positive review! We're thrilled to hear that you had a top-notch stay with us. If there's anything specific you loved about your experience or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind regards
by A verified traveler
Posted 25 Apr 2024
Had a room with a view of Edinburgh castle, fanrastic!
Comment from Hotel Management
27 Apr 2024 by Reception, Hotel Management
Dear Micah,That sounds absolutely breathtaking! We're delighted that you enjoyed the view of Edinburgh Castle from your room. It's truly one of the highlights of staying with us. Thank you for sharing your experience, and we hope you'll come back to enjoy more of our fantastic views in the future!Kind regards
by A verified traveler
Posted 25 Apr 2024
The hotel was very clean. The staff was very professional, and the area was wonderful to walk all through the Edinburgh castle area and more.
Comment from Hotel Management
27 Apr 2024 by Reception, Hotel Management
Dear Pauline,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean and our staff to be professional. It's fantastic to know that you enjoyed exploring the Edinburgh Castle area and beyond. We strive to provide a memorable experience for all our guests, and we're delighted that you had such a positive stay. We hope to have the pleasure of welcoming you back for another wonderful visit soon!
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 23 Apr 2024
The hotel had amazing views of Edinburg Castle and was in close proximity to many of Edinburg’s historic sites. The room was comfortable and the staff were friendly and helpful.
Comment from Hotel Management
23 Apr 2024 by Reception, Hotel Management
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita
by A verified traveler
Posted 18 Apr 2024
Will say this is a great place to stay.
Comment from Hotel Management
19 Apr 2024 by Paul / Assistant Night Manager, Hotel Management
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,
