Ratings based on 529 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from bakersfield
Posted 24 Apr 2024
Accommodations
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Estimada Brenda , muchas gracias por tus valiosos comentarios , nos es muy grato ser tus anfitriones en esta tu casa Fiesta Inn Ecatepec !
by A verified traveler from bakersfield
Posted 24 Apr 2024
Accomodating
Comment from Hotel Management
24 Apr 2024 by Guest Service Manager, Hotel Management
Estimada Brenda , muchas gracias por tus valiosos comentarios , nos es muy grato ser tus anfitriones en esta tu casa Fiesta Inn Ecatepec !
by A verified traveler
Posted 1 Feb 2024
Worst hotel stay ever. Power went out daily. Elevator did not work, there was no central heat in room. Had to rent a safe workplace outside of the hotel just to have reliable internet. And worse, after notifying personnel I was contacted by the hotel manager, Mr Perez, but he never replied to my email message outlining the mishaps. Definitely would not recommend.
Comment from Hotel Management
1 Feb 2024 by Guest Service Manager, Hotel Management
Apreciable Sr. Solis Ante la mala experiencia y la deficiencia en nuestras instalaciones , le pido un sincera disculpa , definitivamente no es nuestro objetivo. Realizaremos las acciones correctivas a la brevedad. Esperamos que nos de la oportunidad de ser nuevamente sus anfitriones !
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Guest Service Manager, Hotel Management
Apreciable Disneyris , gracias por tu valiosa evaluación , es de suma importancia para nosotros sabes que cumplimos con tus expectativas !
by A verified traveler
Posted 27 Dec 2023
Nice
Comment from Hotel Management
27 Dec 2023 by Guest Service Manager, Hotel Management
Estimado Francisco , nos es muy grato saber que su estancia con nosotros fue satisfactoria , lo esperamos pronto en esta su casa Fiesta Inn Ecatepec
by A verified traveler
Posted 14 Dec 2023
Friendly staff. Hotel lobby nice. Rooms showed wear. Very little water pressure. Air conditioning/ heater did not work after maintenance tried to repair it 4 times.
Comment from Hotel Management
26 Dec 2023 by Guest Service Manager, Hotel Management
Good morning Mr. Evert, thank you for your valuable comments, we are very sorry for the inconvenience, I assure you that we have taken the necessary corrective actions, in order to improve the experience of our guests, we hope to see you soon at this your home Fiesta Inn Ecatepec.
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Guest Service Manager, Hotel Management
Good morning Mr. Randall, we have received your evaluation and I am sorry that we did not meet your expectations. This helps us detect our areas of opportunity and improve our service to you, our guests.
by A verified traveler
Posted 11 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Guest Service Manager, Hotel Management
Thank you for your valuable comments, Mrs. Penaloza, we are happy to be your lodging option, come back soon!
by A verified traveler
Posted 8 Nov 2023
Excellent service
Comment from Hotel Management
13 Nov 2023 by Guest Service Manager, Hotel Management
Thank you for your valuable comments, Mrs. Rinehart, we are happy to be your lodging option, come back soon!
by A verified traveler
Posted 14 Oct 2023
Comment from Hotel Management
6 Nov 2023 by Guest Service Manager, Hotel Management
Srta Fuentes , nos complace haber sido sus anfitriones en esta su casa Fiesta Inn EcatepecVuelva pronto.
